AMY WERTHEIM
Clarence Ctr,NY
Summary
Dynamic leader with a proven track record at Cheer Athletics, skilled in customer relationship management and team leadership. Excelled in optimizing operations and improving financial health, resulting in heightened customer satisfaction and enhanced team performance. Proficient in account management and program administration, consistently achieving and surpassing company goals.
Overview
7
7
years of professional experience
Work History
General Manager
Cheer Athletics
06.2024 - 11.2024
- Manage daily facility operations, streamline administrative procedures, ensure compliance with company policies, and coordinate interdepartmental processes
- Managed accounts receivables, and payables, overseeing invoicing payments, budgeting, and vendor transactions
- Monitored overdue payments, ensured timely vendor payments, and maintained financial health and compliance
- Pro Shop operations, including inventory, sales, and customer satisfaction while identifying areas for improvement
- Organized staff travel logistics for competitions and events, including transportation, accommodations, and meals
- Developed itineraries, managed budgets, and addressed travel issues or emergencies efficiently
- Conducted staff evaluations, developed assessment criteria, provided constructive feedback, recognized outstanding performance, and addressed issues promptly to improve overall effectiveness
- Fostered a supportive work environment by valuing staff, providing resources, encouraging collaboration, and promoting team engagements to ensure project success
Business Manager
Cheer Athletics
05.2021 - 06.2024
- Managed accounts receivables and payables, overseeing invoicing, payments, budgeting and vendor transactions
- Monitored and collecting overdue accounts, ensured timely vendor payments, and maintained financial health and compliance
- Supervised Team Representatives, providing ongoing support and guidance throughout the season
- Empowered team to perform effectively while ensuring compliance and assisting with problem-solving as needed
- Managed Pro Shop operations, including inventory, sales, and customer service, to maximize revenue and ensure customer satisfaction, while identifying areas of improvement
Gym Business Manager
NY Icons
05.2018 - 11.2020
- Identified areas of improvement in business operations and developed plans to optimize performance
- Managed all accounts receivables and payables, overseeing invoicing, payments
- Monitored and recovered overdue payments
- Maintained a high level of customer service while ensuring compliance with company policies
Education
Bachelor of Arts - Fashion Marketing
SUNY Buffalo State
Buffalo, NY05-1989
Skills
- Operations management
- Problem resolution
- Leadership and team building
- Customer relations
- Staff training/development
Timeline
General Manager
Cheer Athletics
06.2024 - 11.2024
Business Manager
Cheer Athletics
05.2021 - 06.2024
Gym Business Manager
NY Icons
05.2018 - 11.2020
Bachelor of Arts - Fashion Marketing
SUNY Buffalo State
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