Hi, I’m
Amy West
Loan Consultant
Plattsburg,MO
Summary
Dynamic Loan Consultant with a proven track record at Lendmark Financial Services LLC, excelling in relationship management and loan origination. Recognized for enhancing client retention through exceptional service and achieving sales goals by leveraging strong communication skills and innovative lead generation strategies. Committed to empowering clients with tailored financial solutions.
Overview
22
years of professional experience
Work History
Lendmark Financial Services LLC
Loan Consultant
06.2023 - Current
Job overview
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives Interviewed prospective customers to discuss financial goals and means surrounding personal loans.
- Built positive relationships with customers by offering best financing and product options for secure & unsecured loans.
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Managed communications as central point of contact for entire lending process.
- Negotiated favorable loan terms on behalf of clients, leveraging strong communication skills and industry expertise.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Conducted comprehensive financial analyses to determine borrower eligibility for various loan programs.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Employed persuasive sales techniques to increase loan applications and overall loan value.
- Developed innovative marketing strategies to attract new business and expand market presence.
- Contributed to the development of new lending products tailored toward niche segments in response to changing market demands.
- Enhanced customer satisfaction rates with timely responses to inquiries and thorough explanations of loan processes.
- Educated clients on available lending options, empowering them to make informed decisions.
Jenkins & James Insurance Agency
Insurance Specialist
11.2022 - 02.2023
Job overview
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs.
PREMIER NETWORK INC
Insurance Specialist
07.2021 - 08.2022
Job overview
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
- Maintained confidentiality of patient finances, records, and health statuses.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
State Farm Insurance Inc
Insurance Agent
10.2021 - 04.2022
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
State Farm Insurance Inc
Insurance Specialist
10.2018 - 06.2019
Job overview
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
Farmers Insurance Agency Owner Tim Presko
Insurance Agent
08.2008 - 07.2018
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
- Implemented client feedback system to gather insights and improve service delivery continuously.
American Family Insurance
Insurance Specialist
08.2003 - 08.2008
Job overview
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Communicated effectively with members of operations, finance, and clinical departments.
- Streamlined policy management by regularly updating client information and tracking policy changes.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Researched and resolved routine and complex issues.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
Education
Metropolitan Community CollegeKansas City, MO
High School Diploma
University Overview
- 3.25 GPA SOME COLLEGE/ NO DEGREE OBTAINED /BUSINESS ADMINISTRATION MAJOR
- Troop Assistant for Boys Scouts of America 2008-2010
- Continuing education in Ethics/ other Insurance CE classes to retain insurance license bi-annually
- Insurance License obtained 10/2001 NPN 6143119 state of Missouri & Kansas
- Property/Casualty Life/Health/ Credit Life Insurance Lines
- Clay County, MO. Notary
Skills
- Loan structuring
- Risk evaluation
- Debt settlement
- Consumer lending
- Documentation review
- Loan applications
- Relationship management
- Collateral valuation
- Loan origination
- Portfolio management
- Loan processing
- Debt restructuring
- Underwriting
- Loss mitigation
- Lead generation programs
- Pre-qualification
- Credit assessment
- Customer service-focused
- Friendly
- Cash handling
- Loan servicing
- Banking
- Relationship building and management
- Client relations
- Financial counseling
- Risk management assessments
- Credit
- Credit analysis
- Document analysis
- Loans
- Sales expertise
- Financial advising
Timeline
Loan Consultant
Lendmark Financial Services LLC
06.2023 - Current
Insurance Specialist
Jenkins & James Insurance Agency
11.2022 - 02.2023
Insurance Agent
State Farm Insurance Inc
10.2021 - 04.2022
Insurance Specialist
PREMIER NETWORK INC
07.2021 - 08.2022
Insurance Specialist
State Farm Insurance Inc
10.2018 - 06.2019
Insurance Agent
Farmers Insurance Agency Owner Tim Presko
08.2008 - 07.2018
Insurance Specialist
American Family Insurance
08.2003 - 08.2008
Metropolitan Community College
High School Diploma
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