Amy White
Conroe,TX
Summary
Accounts Receivable professional with experience managing billing, collections, reconciliations, and month-end support within a high-volume environment. Strong background in maintaining aging reports, resolving discrepancies, and supporting financial reporting processes. Proficient in ERP systems and Microsoft Excel with a focus on accuracy, organization, and independent ownership of AR functions.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Accountant
Assurant
The Woodlands, TX
06.2019 - 09.2025
- Managed full-cycle accounts receivable functions including invoicing, collections, and account maintenance
- Generated and distributed monthly invoices and statements to dealership clients across multiple systems
- Maintained and analyzed AR aging reports to track outstanding balances and collection trends
- Conducted collections activities through calls and email follow-ups to resolve past due balances
- Posted and applied customer payments, supporting cash application processes and ensuring accurate records
- Processed physical checks and applied payments to customer contracts within the system
- Identified and resolved billing discrepancies in collaboration with internal teams and customers
- Reconciled system reports to ensure alignment with customer statements and financial data
- Managed overpayments and issued refund checks as needed
- Built and maintained amortization schedules in Microsoft Excel for loan-related accounts
- Assisted with month-end close processes, including preparation of journal entries for AR activity
- Produced monthly AR reports and supported financial analysis efforts
- Operated within a largely manual AR process, utilizing Excel for tracking and reconciliation
- Functioned as a primary point fo contact for billing and collections activities
Business Processing Supervisor
Assurant
The Woodlands, TX
03.2017 - 06.2019
- Managed daily processing to meet quality benchmarks and strict deadlines
- Spearheaded cross-functional teams to optimize workflows and increase operational efficiency
- Guided new staff through comprehensive training on processing protocols and best practices to ensure operational efficiency.
- Facilitated conflict resolution within team, promoting a collaborative work environment.
- Established and enforced quality control protocols, resulting in significant reductions in error rates through targeted staff training.
- Identified and addressed issues impacting team production and performance to uphold quality standards.
- Partnered with external company to design and optimize a new processing system.
Business Processing
Assurant
The Woodlands, TX
12.2012 - 03.2017
- Supported daily operations by processing extended service and GAP contracts
- Entered contract data in internal systems with a high level of accuracy
- Reviewed contracts for compliance with underwriting guidelines
- Responded to dealer and customer inquiries via email
- Verified cancellation requests and ensured completeness of documentation
Customer Service Representative
ECardio
Houston, TX
03.2011 - 12.2012
- Handled inbound and outbound patient communications, resolving inquiries efficiently
- Maintained compliance with HIPAA regulations while handling sensitive information
- Documented customer interactions and updated records within internal systems
- Educated customer on procedures, policies and next steps
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston
Houston, TX12-2009
Skills
- AS400
- Oracle
- Salesforce
- Microsoft Excel (Pivot Tables and VLOOKUPS)
Timeline
Accounts Receivable Accountant
Assurant
06.2019 - 09.2025
Business Processing Supervisor
Assurant
03.2017 - 06.2019
Business Processing
Assurant
12.2012 - 03.2017
Customer Service Representative
ECardio
03.2011 - 12.2012
Bachelor of Science - Interdisciplinary Studies
University of Houston