Amy Wigley
Poway,CA
Summary
Dedicated customer service professional with extensive experience supporting guests, students, and faculty in high-volume and professional settings. Skilled in communication, problem-solving, and teamwork, with a proven record of maintaining welcoming environments, resolving concerns, and supporting daily operations. Brings leadership experience, reliability, and a strong commitment to service excellence.
Overview
4
4
years of professional experience
Work History
Server, Assistant Manager, Host, Food Expeditor
Chilis's Bar and Grill
Poway, CA
11.2021 - Current
- Delivered high-quality customer service in a fast-paced, high-volume environment while maintaining a positive guest experience
- Managed guest flow, seating, and wait times to ensure efficiency and satisfaction
- Coordinated food running and expediting to ensure accuracy, speed, and quality of orders
- Handled takeout orders, payment processing, and guest concerns with professionalism and care
- Served guests by taking accurate orders, recommending menu items, and resolving issues promptly
- Trained and mentored new employees as Training Captain for two years, ensuring adherence to company standards
- Assisted management with shift leadership, staff coordination, and operational support as needed
- Adapted quickly across multiple roles to meet changing business needs
Student Worker
Point Loma Nazarene University
San Diego, CA
01.2024 - 12.2025
- Served as a primary point of contact at the music department front desk, assisting students, faculty, and visitors with questions, scheduling, and general support
- Managed front-of-house operations as House Manager, including audience seating, event readiness, and coordination during concerts and performances
- Oversaw backstage and performance logistics as Stage Manager, ensuring smooth transitions, adherence to schedules, and effective communication among performers, faculty, and staff
- Assisted with event setup and breakdown, including stage arrangements, equipment coordination, and facility readiness
- Maintained a professional, welcoming environment while handling multiple responsibilities simultaneously
- Demonstrated strong organizational, communication, and problem-solving skills in a fast-paced academic and performance setting
Education
Bachelor of Arts - Music Education
Point Loma Nazarene University
San Diego, CA12.2025
Skills
- Customer Service Excellence
- Guest Relations
- Professional Communication (Verbal & Written)
- Conflict Resolution
- Staff training and mentorship
- Shift supervision
- Accountability and Reliability
Accomplishments
Eagle Scout, Scouting America
Demonstrated leadership, responsibility, community service, and long-term commitment
Timeline
Student Worker
Point Loma Nazarene University
01.2024 - 12.2025
Server, Assistant Manager, Host, Food Expeditor
Chilis's Bar and Grill
11.2021 - Current
Bachelor of Arts - Music Education
Point Loma Nazarene University