Amy Wilk
Holtsville,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
The Big W Services, Inc.
Holtsville
05.2018 - 04.2024
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Organized inventory of supplies necessary for completing daily tasks.
- Prepared and processed invoices, payments and bank deposits.
- Assisted in accounts receivable, payable and general ledger activities.
Warehouse Clerk
Seal Dynamics
Hauppauge, New York
09.2010 - 02.2012
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Cleaned the warehouse area on a daily basis including sweeping floors and wiping down surfaces.
- Operated forklift to move materials within the warehouse facility.
- Maintained accurate inventory records using computerized tracking system.
Education
High School Diploma -
Patchogue-Medford High School
Medford, NY06-2007
Skills
- Quality Assurance
- Schedule Coordination
- Workflow Management
- Call Center Operations
- Accurate data entry
- Report Preparation
- File Management
- Spreadsheet Creation
- Organizational abilities
- Business Correspondence Writing
- Time management abilities
- Microsoft Office expertise
- Effective Communication
- Self Motivation
Timeline
Customer Service Manager
The Big W Services, Inc.
05.2018 - 04.2024
Warehouse Clerk
Seal Dynamics
09.2010 - 02.2012
High School Diploma -
Patchogue-Medford High School