Demetra Sylve
Slidell,LA
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Winn Dixie Grocery Store
Slidell, Louisiana
02.2008 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
High School Diploma -
Pearl River High School
Pearl River, LA05-2003
Skills
- Workflow Management
- Talent Development
- Training and mentoring
- Schedule Coordination
- Account Management
- Report Preparation
- Quality Assurance
- Handling Escalations
- Regulatory Compliance
- Quality Assurance Controls
- Staff Training
- Coordinating Service Initiatives
- Customer-focused
- Problem-Solving
- Focused on customer satisfaction
- Cash Handling
Timeline
Customer Service Manager
Winn Dixie Grocery Store
02.2008 - Current
High School Diploma -
Pearl River High School
Similar Profiles
Dillon HarrisDillon Harris
Cashier at Winn Dixie Grocery StoreCashier at Winn Dixie Grocery Store
Ya'Mya KinnardYa'Mya Kinnard
Grocery Associate at Winn Dixie Grocery StoreGrocery Associate at Winn Dixie Grocery Store
Aiven BartleyAiven Bartley
Associate Cashier at Winn Dixie Grocery StoreAssociate Cashier at Winn Dixie Grocery Store
Joshua SpurlockJoshua Spurlock
Stock Assistant at Winn Dixie Grocery StoreStock Assistant at Winn Dixie Grocery Store
Michele HatcherMichele Hatcher
Registered Nurse Charge Nurse at Covington HealthRegistered Nurse Charge Nurse at Covington Health