Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Willson

2620 S Chestnut Ave Broken Arrow,OK

Summary

Dependable and motivated individual with a strong work ethic and willingness to learn. Brings a positive attitude, attention to detail, and the ability to work well both independently and as a part of a team. Looking to contribute to a company's success while growing professionally.

Director at Chick-fil-A with proven expertise in operations management and team leadership. Enhanced employee morale and streamlined shift operations, ensuring exceptional customer service. Skilled in decision-making and task delegation, fostering a hospitable environment that resolves issues efficiently. Committed to driving business success through effective multitasking and organization.

Overview

6
6
years of professional experience

Work History

Senior PM Director

Chick-fil-A
04.2025 - Current
  • Manage productivity numbers to at or below 20% of sales
  • Responsible for PM leadership growth and development
  • Schedule 20 to 25 employees over two shifts
  • Respond to guest complaints and inquiries
  • Promote positive customer service within my team
  • Coach employees daily interactions

Director

Chick-fil-A
07.2023 - 04.2025
  • Manage day-to-day shift operations and ensuring that the business runs smoothly.
  • Provide a working environment that boosts employee moral and creates a hospitable environment to work in.
  • Ensure end-of-day safe count aligned with sales and previous counts.

Team Leader

Chick-fil-A
08.2022 - 07.2023
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Encouraged Team Members to grow and succeed in each of their respective roles.

Team Member

Chick-fil-A
06.2020 - 08.2022
  • Learned all required tasks quickly to maximize performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Home School
Broken Arrow, OK
05-2022

Skills

  • Decision-making
  • People management
  • Operations management
  • Team management
  • Issues resolution
  • Time management
  • Multitasking and organization
  • Task delegation
  • Customer service

Timeline

Senior PM Director

Chick-fil-A
04.2025 - Current

Director

Chick-fil-A
07.2023 - 04.2025

Team Leader

Chick-fil-A
08.2022 - 07.2023

Team Member

Chick-fil-A
06.2020 - 08.2022

High School Diploma -

Home School