Amy Zeeveld
Kenosha,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Office Administrator
USA Mobile Drug Testing of South Milwaukee
03.2024 - Current
- Manages communication: answering e-mails and phone calls from customers and clients, and directing them to relevant staff
- Responsible for drug and alcohol testing while in the office or in the field
- Detail-oriented and ability to multitask
- Possess strong analytical skills
- Working in a fast-paced environment
- Responsible for organizing and filing documents
- Daily intake of answering phones, managing communication channels, and greeting customers
- Managing data in spreadsheets and reports, and keeping records up to date
- Overseeing office supplies to ensure resources are available when needed
- Coordinate office activities and operations to secure efficiency and compliance to company policies.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Quality Assurance Supervisor
Octapharma Plasma
01.2020 - 03.2024
- Maintain compliance with SOP, current Good Manufacturing Practices (cGMP) and regulatory guidelines
- Provides advice and consultation to other management team members regarding daily quality assurance issues including donor suitability and/or product quality
- Performs final QA review and release for all product shipments and associated documents to ensure shipment meets customer specifications
- Participates in the interviewing and hiring of Quality Assurance Technician and Quality Assurance back-up
- Provides direction and oversight of Quality staff ensuring required quality tasks are completed within required time frames
- Collaborates with the Center Manager to complete all audit responses, ensuring that all audits are responded to and closed in required time frames
- Obtains certification as a Quality Trainer; responsible for training of center Quality Assurance staff
- Analyzes tracking and trending data; determines appropriate actions to improve trending
- Hosts and conducts annual and bi-annual Audits from agencies such as the FDA, PPTA, IQPP, Internal Auditors, and AGES
- Reviews SOPs (Standard Operating Procedures) to ensure that the most recently approved SOP procedures and forms are current
- Reviews equipment calibrations, validations, and maintenance records to ensure they are performed correctly and at the time they are due
- Assists in maintaining the established quality system under any requirements that affect the donor center and helps ensure all operations in the donor center comply
- Ensures donor center’s license and certificates are up to date
- Performs QA review of training records to ensure compliance with SOP, training manual and regulations
- Performs audits for self-assessment evaluation, monitor records, and overall compliance related to the company quality systems
- Assists in, conducts, and evaluates donor center training and orientation programs.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Provided technical support for troubleshooting equipment issues or other production challenges that impacted product quality levels.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
- Implemented process improvements to increase productivity in quality assurance operations.
PSE-Postal Service Employee
United States Postal Service
02.2019 - 01.2020
- Perform a variety of clerical duties in mail processing and retail/customer services to support day to day operations
- Operate and maintain the various types of automated sorting and scanning machines used for mail processing and distribution
- Responsible for hand sorting letters and packages
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Follow established safe work methods, procedures, and safety precautions while performing all duties.
- Demonstrated adaptability during peak seasons or high-volume periods by effectively balancing quality service provision with time management strategies.
- Promoted a positive work atmosphere through consistent professionalism, respectful communication, and collaboration with colleagues.
- Ensured compliance with all USPS regulations while performing daily tasks such as mail collection, sorting, and delivery.
- Expedited package delivery with careful attention to detail, ensuring proper handling and routing of parcels.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Quality Specialist
CSL Plasma
04.2016 - 02.2019
- Reviews SOPs (Standard Operating Procedures) to ensure that the most recently approved SOP procedures and forms are current
- Review all prior work from employees to ensure all donors, product, safety, and integrity is met daily
- Proficient in Microsoft Word, PowerPoint, and Excel
- Trained in Trackwise/Deviation Management
- Efficient in problem solving and following all Standard Operating Procedures (SOPs), company policies and procedures
- Provide guidance to Quality Associates and/or Center Personnel daily
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Implemented a robust quality management system, leading to more consistent product output and reduced defects.
- Performed routine maintenance and calibration on testing equipment.
Merchandising and Operations Team Leader/Assistant Store Manager
Joann Fabrics and Crafts
11.2013 - 09.2015
- Determine store opportunities and utilize resources to improve productivity
- Manage team and sales percentages to ensure store operations are following company standards
- Manage execution by planning and promoting new role outs
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
- Helped to increase sales and customer retention by managing implementation new marketing and service strategies.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
- Sat on new hire interviewing panel and made recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Presentation and Pricing Team Leader
Target
09.2007 - 11.2013
- Managed 2 different teams daily; 6-18 people
- Resolve customer complaints by exchanging merchandise, refunding money, and adjusting bills
- Review daily, month to date, and year to date sales and make decisions to drive profitable sales
- Manage the team schedules to maximize productivity and manage payroll on a daily basis
- Manage talent by coaching team members and developing potential team members
- Manage store numbers to better store operations and team scores based on company standards
- Manage execution by planning new role outs and weeks work loads
- Determine store opportunities and utilize my resources to make decisions on how to improve.
- Demonstrated adaptability when faced with challenging situations requiring quick decision-making under tight deadlines.
- Stocked shelves to match planogram images and instructions.
Education
Not graduated - Nursing/Surgical Tech
Gateway Technical College
01.2012
Not graduated - Nursing
University of Wisconsin-Parkside
01.2007
Graduated -
Mary D Bradford High School
05.2006
Skills
- Sales and Management
- Time Management
- Office Administration
- Administrative Support
- File Organization
- Customer Engagement
- Leadership and supervision
- Expert in Microsoft Office, Excel, PowerPoint
- Customer Service
- MS Office
- Verbal Communication
Communication And Computer Skills
- Developed teamwork qualities throughout my 11-year retail experience
- Experience with over the phone customer sales and service
- Proficient in Microsoft Word, One Note, Excel, PowerPoint, Intuit Quickbooks
Timeline
Office Administrator
USA Mobile Drug Testing of South Milwaukee
03.2024 - Current
Quality Assurance Supervisor
Octapharma Plasma
01.2020 - 03.2024
PSE-Postal Service Employee
United States Postal Service
02.2019 - 01.2020
Quality Specialist
CSL Plasma
04.2016 - 02.2019
Merchandising and Operations Team Leader/Assistant Store Manager
Joann Fabrics and Crafts
11.2013 - 09.2015
Presentation and Pricing Team Leader
Target
09.2007 - 11.2013
Not graduated - Nursing/Surgical Tech
Gateway Technical College
Not graduated - Nursing
University of Wisconsin-Parkside
Graduated -
Mary D Bradford High School