Amy Zeilmann
Saint Louis, MO,MO
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician II
Washington University
09.2017 - Current
- Prepared IV solutions under sterile conditions for various uses, such as chemotherapy
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Accurately maintained crash carts and nucleus systems.
Certified Pharmacy Technician III
BJC HOMECARE SERVICES
11.2007 - 09.2017
- Maintain proper storage and security conditions for drugs
- Mix pharmaceutical preparations, according to written prescriptions
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
- Restock intravenous (IV) supplies
- Prepared IV solutions under sterile conditions for various uses, such as chemotherapy medication
- Maintain and merchandise home healthcare products or services
- Contacts patients and/or caregivers to schedule a delivery and determine supply needs
- Pick and pack medical supplies to fill patient orders
- Accurately calibrates equipment
- Assists with recording and maintaining pharmacy temperature and cleaning logs
- Ensures that all pharmacy surfaces, laminar flow hoods and clean room are cleaned
- Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications
- Prepares medications under the supervision of a pharmacist so they are accurately compounded
- Ensures that a licensed pharmacist properly checks all compounding and packing
- Adheres to appropriate safety and quality assurance practices
- Complies with state and federal law
Certified Pharmacy Technician
MIDWEST LONG TERM
08.2005 - 11.2007
- Data Entry of patient/facility information & prescription orders
- Customer service (i.e, receiving and processing order requests)
- Daily fill including controlled substances
- Prescription fulfillment (i.e., various packaging, bubble packs and unit dose)
- Staging items for delivery
- Answering phones and processing refills
- Other duties inherent to pharmacy operations, as assigned
Senior Certified Pharmacy Technician
WALGREENS
10.1997 - 08.2005
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Assists pharmacists in scheduling and maintaining work flow
- Reports, immediately, prescription errors to pharmacist on duty and adhered to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
- Takes customer to OTC aisle when possible to assist in locating products
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
- Assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
- Assists with exterior and interior maintenance by ensuring the Pharmacy
- Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
Education
coursework towards General - General Education
ST. LOUIS COMMUNITY COLLEGE
St Louis, MOHigh School Diploma -
MCCLUER HIGH SCHOOL
St. Louis, MO05.1994
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
Additional Information
- AWARDS AND HONORS, BJC Team of the Year Award 2012
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician II
Washington University
09.2017 - Current
Certified Pharmacy Technician III
BJC HOMECARE SERVICES
11.2007 - 09.2017
Certified Pharmacy Technician
MIDWEST LONG TERM
08.2005 - 11.2007
Senior Certified Pharmacy Technician
WALGREENS
10.1997 - 08.2005
coursework towards General - General Education
ST. LOUIS COMMUNITY COLLEGE
High School Diploma -
MCCLUER HIGH SCHOOL