AMY ZGRZEPSKI
A-team
Philadelphia,PA
1
Certification
16
years of professional experience
Experienced professional in customer interactions and service solutions, with a strong background in conflict resolution, communication, and problem-solving. Dedicated to ensuring customer satisfaction and loyalty. Highly effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
2 Years 2 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded proactively and positively to rapid change.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Home Health Aid
3 Years 5 Months- Provided personal care, such as bathing and dressing, to clients
- Assisted with household tasks, including meal preparation and light housekeeping
- Monitored and recorded client health status, including vital signs and medication intake
- Implemented and followed care plans developed by healthcare professionals
- Provided companionship and emotional support to clients
Licensed Benefit Advisor
6 Months- Explained plan details, eligibility rules, and enrollment steps in clear, compliant language.
- Reviewed applications for accuracy, completeness, and timely submission to carriers.
- Maintained detailed records of client interactions, policy updates, and benefit elections.
- Resolved coverage questions and escalations while preserving service quality and compliance standards.
- Coordinated open enrollment support, ensuring smooth transitions and accurate benefit selections.
- Guided clients through plan comparisons, deductibles, premiums, and out-of-pocket costs.
- Provided excellent customer service by addressing concerns promptly while adhering to company policies.
Orthodontic Technician
8 Years 9 Months- Assisted orthodontists with patient consultations and treatment planning
- Took dental impressions and X-rays for diagnosis and treatment purposes
- Prepared and maintained orthodontic instruments and equipment
- Performed orthodontic procedures such as bracket placement and adjustment
- Provided patient education on proper oral hygiene and care instructions
Education
High School Ged
Radiology License - Dental Hygiene
Skills
Customer Service
Scheduling Appointments
Customer service
Customer relations
Call center experience
Data entry
Active listening
Critical thinking
Call center operations
Professional telephone demeanor
Customer satisfaction measurement
Follow-up skills
Problem resolution
Relationship building
Computer proficiency
Complaint handling
Complaint resolution
Client relations
Certification
Radiology Certification, 07/01/10
Life, Accident and Health License 07/2025
Timeline
Licensed Benefit Advisor
Willis Towers Watson
06.2025 - 12.2025Read More
Customer Service Representative
Willis Towers Watson
08.2024 - CurrentRead More
Home Health Aid
A-team
05.2023 - CurrentRead More
Orthodontic Technician
Klatte Orthodontics
05.2010 - 02.2019Read More
Delware Valley Dental School
Radiology License from Dental Hygiene
Read More
N/a
High School Ged
Read More