Amya Lewis
Romulus,MI
Summary
Resourceful server with a strong work ethic and a history of enhancing guest engagement. Expertise in multitasking and adapting to diverse customer needs, ready to elevate service quality and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Black Rock Bar And Grill
Ann Arbor, MI
04.2025 - Current
- Managed multiple tables simultaneously while prioritizing guest needs for optimal satisfaction.
- Handled cash transactions accurately, ensuring adherence to financial policies during shifts.
- Participated in team meetings to discuss service improvements and share feedback with peers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
A&W
Taylor, MI
04.2023 - 03.2025
- Managed food and beverage orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely order preparation and accuracy.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Banquet Server
Crystal Gardens Banquet Center
Southgate, MI
10.2022 - 01.2023
- Assisted in setup and breakdown of banquet spaces, adhering to organizational standards.
- Managed table settings and arranged decor according to event specifications.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
Crew Member
Culver's Restaurant
Allen Park, MI
02.2022 - 06.2022
- Managed inventory levels, restocking supplies to ensure uninterrupted service delivery.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Education
Radiology
Schoolcraft College
Livonia, MI05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
- Suggestive selling
- Point of sale (POS) system operations
- Multitasking
- Problem-solving
Certification
- CPR Certified Training - 1 day
- OSHA 30 Training - 2 weeks
- Microsoft 365 Training - 9 months
Languages
American sign language
Limited Working
Timeline
Server
Black Rock Bar And Grill
04.2025 - Current
Server
A&W
04.2023 - 03.2025
Banquet Server
Crystal Gardens Banquet Center
10.2022 - 01.2023
Crew Member
Culver's Restaurant
02.2022 - 06.2022
Radiology
Schoolcraft College