Summary
Overview
Work History
Education
Skills
Timeline
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Amya robinson

PHILADELPHIA,PA

Summary

Front End Coordinator at TJ Max with a proven track record in enhancing customer satisfaction and team morale. Skilled in training and mentoring staff while efficiently managing operations. Recognized for exceptional problem-solving abilities and effective communication.


Working with my mothers catering business have given me an opportunity to make people food to their likings.

Overview

7
7
years of professional experience

Work History

Front End Coordinator

TJ Max
09.2021 - Current
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Leadership
  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
  • Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.

Food Service Host

Mye Catering Services
05.2018 - 06.2020
  • Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
  • Balanced cash registers accurately at the end of each shift, ensuring accurate financial reporting for management review.
  • Managed inventory levels efficiently, reducing waste while maintaining adequate stock for anticipated demand.
  • Taking orders
  • Customer service meaning having a positive attitude
  • Supported catering events
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Prep food

Education

Bachelor of Social Work - Social Work

Widener University
Chester, PA
05-2027

High School Diploma -

Frankford High School
Philadelphia, PA
06-2023

Skills

  • Customer service
  • Verbal and written communication
  • fast learning
  • Sales assistance
  • flexible schedule
  • Staff supervision
  • Problem-solving skills
  • Time management
  • Listening skills
  • Training and mentoring
  • Goals and performance
  • Team building
  • Team supervision

Timeline

Front End Coordinator

TJ Max
09.2021 - Current

Food Service Host

Mye Catering Services
05.2018 - 06.2020

Bachelor of Social Work - Social Work

Widener University

High School Diploma -

Frankford High School

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Amya robinson