Amy E. Maier

• Handled all aspects of company start-up from day one. Obtained licensing, researched network and program options, created company business policy manual as well as compensation plans.
• Recruited, hired and trained all incoming staff and agents.
• First line of contact for all clients, vendors and other Realtors.
• Utilize Quickbooks Online for all accounts payable, Realtor commissions and payroll.
• Created company survey and feedback processes for company progression.
• Set sales expectations, business plans, and budgets for firm.
• Serve as compliance officer, reviewing every contract that is signed, and make notations if needed to ensure state regulations and compliance.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal requirements.
• Generated professional networks by engaging in professional and industry organizations.
• Planned special events, such as ribbon cuttings, quarterly sales events, ROW events (Reward Our Work), and all community volunteer events.
• Planned and implemented all marketing.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Communicated with clients to understand property needs and preferences.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Wrote contracts to outline sales and purchases of properties.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Compared recently sold area properties to determine competitive market prices.
• Promoted sales of properties through advertisements, open houses and online advertising platforms.
• Advised and informed prospective clients on current market activities and conditions.

Supervised operations staff and kept employees compliant with company policies and procedures.

• Developed systems and procedures to improve operational quality and team efficiency.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Utilized Salesforce for executive reports, recruiting and retention.
• Assisted Regional Vice President with projects, complaint resolution and projections.
• Recruited and trained all agents for 2 branches, increasing agent base by 85%.
• Created and led sales meetings for over 85 agents on a bi-monthly schedule.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Planned all community events, as well as Annual Leadership awards, and assisted with company wide annual fundraiser.

• Interacted with agents by phone, email, or in-person to provide information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Reconciled account files and produced monthly reports.
• Edited documents to improve accuracy of language, flow, and readability.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Trained and audited areas branches on real estate compliance.
• Trained all new hires for region.
• Assisted Regional Vice-President with projects, interviewing agents, preparing reports and consumer complaints.

• Assisted institutional sales team with record retention and document preparation.
• Utilized PeopleSoft and Microsoft Office for soft dollar revenue expenditures.
• Worked closely with institutional accounts to determine budget and services available for their portfolio.
• Prepared all correspondence for book of accounts.
• Balanced all soft dollar reports for the firm.