Amy J Hicks
Lead Trainer
Pflugerville,TX
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 4+ years of related experience conducting classroom and virtual training sessions.
Overview
5
5
years of professional experience
Work History
Lead Trainer
Biolife Plasma Center
Pflugerville, TX
01.2022 - Current
- Monitored training effectiveness through observation and metrics analysis.
- Translated job requirements into training to groom employees for next step in their career path.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
APCT
Biolife Plasma Center
03.2019 - 01.2022
- Know how to do non-soft good change of lot
- Worked flexible hours, help area when needed
- Determine next lot number to use in the storage area
- Carried out day-to-day duties accurately and efficiently
Sample Processing Technician
Biolife Plasma Center
11.2018 - 03.2019
- Performed routine lab and department maintenance to keep area clean and orderly.
- Collected and performed analytical testing on in-process product.
- Oversaw items in inventory and reordered before supplies diminished.
- Stored, transported and submitted plasma samples.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
Phlebotomist
Biolife Plasma Center
03.2018 - 11.2018
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
Medical Assistant
Biolife Plasma Center
08.2017 - 03.2018
- Sanitized, restocked and organized booth
- Collected and documented donor's vital such as blood pressure, weight, hct and tp.
- Ensuring repeat donors scan in electronic system
- Verifying appointment times
- Requesting identification for new donor
- Creating or pulling donor record files
- Assisting donors with future appointments
Education
Associate of Science - Medical Assisting
Virginia College in Austin
Austin, TX05.2018
Skills
- Creative Solution Development
- Customer Loyalty
- Motivational Leadership
- Role Playing
- Teamwork and Collaboration
- Strong Work Ethic and Dependable
Timeline
Lead Trainer
Biolife Plasma Center
01.2022 - Current
APCT
Biolife Plasma Center
03.2019 - 01.2022
Sample Processing Technician
Biolife Plasma Center
11.2018 - 03.2019
Phlebotomist
Biolife Plasma Center
03.2018 - 11.2018
Medical Assistant
Biolife Plasma Center
08.2017 - 03.2018
Associate of Science - Medical Assisting
Virginia College in Austin
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