Amy Jo Taylor
Madison,VA
Summary
Dedicated assistant manager with proven expertise in customer service and team leadership. Skilled in financial accuracy and operational efficiency, ensuring a positive and compliant work environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Virginia ABC
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience, as well as the back room.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored daily cash intake and deposit records, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, shrink and forecast of future needs.
- Assist manager in scheduling the staff for proper coverage as per policies and procedures.
- Monitor compliance with all ABC legal sales requirements.
- Project a positive shopping and working environment.
- Provide opening and closing store support, and assumes store manager duties and supervision in the absence of the store manager.
- Ensure that safety and security equipment is in good working order and report repairs needed to the store manager.
- Provides managerial and staff assistance to other stores and works throughout the region as assigned.
Lead Sales Associate
Virginia ABC
09.2019 - 05.2021
- Assist customers in locating specific items in our store or a sister store.
- Ensuring the store is opened and closed in a timely matter.
- Validating Identification process.
- Recommending products to customers.
- Assist customers in payment for items purchased.
- Maintaining knowledge of products within the store.
- Maintaining the stores visual appearance inside and out by daily cleaning and maintenance according to ABC/State protocols.
- Merchandising techniques for in store displays and signage.
- Direction for each employee during each shift ensuring all employees have scheduled breaks.
- Communicating with other business' to get products they need to run their own business.
- Keeping up to date on price changes.
- Filing daily paperwork.
- Ensuring necessary supplies are stocked.
Training Coordinator
WALMART
11.2013 - 08.2019
- Coordinated onboarding sessions, ensuring compliance with company policies and procedures.
- Follows applicable laws and regulations when working with associate personal files and other sensitive and confidential files.
- Advises associates on training polices, schedules and procedures when asked to do so.
- Identifies associate training needs, tracks and required training course attendance and coordinates new associate orientation and training in a timely matter.
- Reports complaints and problems related to training, schedules or training requirements.
- Shows care and concern when serving our associates and customers.
- Met deadlines. Took action in order to solve problems so work is completed in a timely matter.
- Accept responsibility and met expectations for my own work and identified steps needed in order to carry out work as provided.
- Helping associates as well as customer on the sales floor when needed.
- Assist management in operations as needed,
- Helping customers on the sales floor in locating items and check out.
Skills
Customer service
Money handling
Team leadership
Decision-making
Timeline
Assistant Manager
Virginia ABC
05.2021 - Current
Lead Sales Associate
Virginia ABC
09.2019 - 05.2021
Training Coordinator
WALMART
11.2013 - 08.2019