Amy J. Hicks
Pflugerville,TX
Summary
Bringing 5+ years of experience in phlebotomy and 11+ years of experience in patient relations. Expert in venipuncture, capillary puncture and preparing samples for shipping. Skilled in accurately collecting blood for quick testing and team-orientated in training staff on proper venipuncture techniques.
Overview
15
15
years of professional experience
Work History
FLOATING PHLEBOTOMIST
CPL LABORATORY
Austin, TX
10.2023 - Current
- Frequently travel to different sites to help centers or cover phlebotomist duties within a Patient Service Center, doctor’s office, or as business needs dictate.
- Enter billing information and collect payment when required.
- Draw quality blood samples from patients and prepares those specimens for lab testing.
Phlebotomist Lead Trainer/(APCT)
Biolife Plasma Center
Pflugerville, TX
03.2019 - 10.2023
- Monitored training effectiveness through observation and metrics analysis.
- Translated job requirements into training to groom employees for next step in their career path.
- Oversaw day-to-day functions of training department & evaluated training needs to improve training quality.
- Knowledge of non-soft good change of lot.
- Worked flexible hours to help various areas when needed.
- Determine next lot number to use in the storage area.
- Maintain quality assurance and restock supplies.
Sample Processing Technician
Biolife Plasma Center
Pflugerville, TX
11.2018 - 03.2019
- Performed routine lab and department maintenance to keep area clean and orderly.
- Collected and performed analytical testing on in-process product.
- Oversaw items in inventory and reordered before supplies diminished.
- Stored, transported, submitted and prepared plasma samples for shipping.
- Disposed of bodily fluids in proper containers following Biohazard Disposal Protocols.
Phlebotomist
Biolife Plasma Center
Pflugerville, TX
03.2018 - 11.2018
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
Medical Assistant
Biolife Plasma Center
Pflugerville, TX
08.2017 - 03.2018
- Sanitized, restocked and organized booth.
- Collected and documented donor's vital such as blood pressure, weight, hct and tp.
- Ensuring repeat donors scan in electronic system.
- Verifying appointment times.
- Requesting identification for new donor.
- Creating or pulling donor record files.
- Assisting donors with future appointments.
Certified Nurses Assistant
Marbridge Foundation-The Bridge
Manchaca, TX
04.2011 - 12.2016
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation for patients in a homelike environment.
- Specialized in working in a population of clients that had multiple disabilities, including mental health, cognitive and intellectual disabilities undergoing various stages of rehab.
- Conducted routine checks on patient vitals, blood pressure, respirations, & heart rate.
- Assisted clients with shaving, bathing and oral hygiene to assist healthy habits and wellness.
- Maintained logs of patient activities and charting.
- Adhered to HIPAA and Hospital Code of Conduct.
Education
Associate of Science - Medical Assisting
Virginia College
Austin, TX05-2017
Skills
- Data Entry
- Donor Screening
- Quality Control
- Sample Collection & Processing
- Sharps/Biohazard Disposal
- Customer Service & Patient Relations
References
- Robert Wood, Trainer Supervisor, robertwood4216@gmail.com, 319-671-3093
- Mail Drozd, Center Supervisor, 16drozdmj@gmail.com, 979-733-2706
- Frances Pena, Lead Medical History, fgpena@yahoo.com, 512-251-8855
Timeline
FLOATING PHLEBOTOMIST
CPL LABORATORY
10.2023 - Current
Phlebotomist Lead Trainer/(APCT)
Biolife Plasma Center
03.2019 - 10.2023
Sample Processing Technician
Biolife Plasma Center
11.2018 - 03.2019
Phlebotomist
Biolife Plasma Center
03.2018 - 11.2018
Medical Assistant
Biolife Plasma Center
08.2017 - 03.2018
Certified Nurses Assistant
Marbridge Foundation-The Bridge
04.2011 - 12.2016
Associate of Science - Medical Assisting
Virginia College