AMY L. EDWARDS
Albertville,MN
Summary
Highly skilled and enthusiastic professional with more than twenty years of experience in the medical field. Disciplined individual skilled in collecting, verifying patient demographic, insurance information, preparing and maintaining medical records. Well-qualified scheduling professional with exceptional customer service. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Overview
12
12
years of professional experience
Work History
Virtual Visit Facilitator
University Of Minnesota Medical Center
09.2021 - 02.2023
- Managed over 50 appointments with patients (via telephone and video) per day collecting and detailing pertinent information such as reason for their visit, health history, medication review, completing health questionnaires
- Confirming patient insurance through Epic for coverage and co-pay collection
- Confirm provider’s calendar by following up with patients and ensuring all medical records have been received, available for the provider, collect any missing records
- Completing visit wrap-up by coordinating follow-up appointments and scheduling with appropriate departments
- Working in multiple service lines scheduling patient follow-ups, referrals and/or coordinating appointments with other appointments
- Communicated with patients, providers and other team members remotely through phone and other technologies
- Robust understanding of current electronic medical records and scheduling systems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Self-motivated, with a strong sense of personal responsibility
Health Unit Coordinator
Allina Health Mercy Hospital
09.2017 - 09.2021
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations
- Transcribed physicians' orders to aid in medical care and minimize medical errors
- Ordered office supplies as needed for the unit
- Communicated with patients to gather intake data, verify chart information and insurance
- Data entry of patient information, chart updating, and scheduling appointments as needed
- Admitting, transferring, and shuffling patients throughout the birth center.
- Helped patients complete paperwork explaining processing and procedures
- Managed incoming telephone calls, including taking messages and directing calls to personnel.
Certified Nursing Assistant
Allina Health Mercy Hospital
03.2011 - 09.2017
- Performed patient care on the Birth Unit
- Hearing screens, Heel Sticks
- Newborn first baths
- Stocking and setting up patient rooms
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Delivered personal nursing assistance in pre- and post-operative situations
- Documented infant intake and aided with feeding and monitoring
- Stocked clinical workstations and procedure rooms with necessary supplies
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education
Medical Coding And Billing - health science
Rasmussen University
Brooklyn Park, MN12.2022
Associate of Applied Science -
Anoka Ramsey Community College
Coon Rapids, MN12.2021
Certificate - Nursing Assistant
Anoka Technical College
04.2001
Skills
- Schedule Patients
- Calendar and Appointment Management
- Office Supplies and Inventory
- Computer Proficiency
- Order Purchasing
- Patient Interviews
- Timely Processing
- Patient Health Information Access
- Answer Telephones
- Order Transcription
- Patient Registration
- Office Coordination
- Organization and Time Management
- Records Management
Accomplishments
- Recognized as an employee for outstanding performance and team contributions
- Medical terminology, Anatomy and Physiology, Medication lists
- Consistently maintained high customer satisfaction ratings
- Created a highly effective new training manual that significantly improved efficiency and operations.
Timeline
Virtual Visit Facilitator
University Of Minnesota Medical Center
09.2021 - 02.2023
Health Unit Coordinator
Allina Health Mercy Hospital
09.2017 - 09.2021
Certified Nursing Assistant
Allina Health Mercy Hospital
03.2011 - 09.2017
Medical Coding And Billing - health science
Rasmussen University
Associate of Applied Science -
Anoka Ramsey Community College
Certificate - Nursing Assistant
Anoka Technical College