AmyLynn Schunemann
Goffstown,NH
Summary
Dynamic and results-driven professional with extensive experience in customer service and patient access at Dartmouth-Hitchcock Medical Center. Proven ability to ensure HIPAA compliance while delivering exceptional care. Strong problem-solving skills and a commitment to relationship building have consistently enhanced patient satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Dartmouth-Hitchcock Medical Center
01.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Store Supervisor
Rite Aid
04.2019 - 01.2021
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Owner
The Beauty Bar Salon & Spa
11.2014 - 04.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
High School Diploma -
Manchester Memorial HS
Manchester, NH06-2001
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Strong empathy
- Problem-solving
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Conflict resolution
- Payment processing
- Team leadership
Timeline
Patient Access Representative
Dartmouth-Hitchcock Medical Center
01.2021 - Current
Store Supervisor
Rite Aid
04.2019 - 01.2021
Owner
The Beauty Bar Salon & Spa
11.2014 - 04.2019
High School Diploma -
Manchester Memorial HS
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