AmyLynne Brickey
City of Saint Peters,MO
Summary
Hardworking employee with customer service, multitasking and time management skills. Motivated to give great customer service to maintain long term connections. Always willing to help in areas other than those I feel comfortable in, to grow my knowledge within a business.
Overview
14
14
years of professional experience
Work History
Group Sales Manager
Bass Pro Shops
Saint Charles, MO
10.2017 - Current
- Rotated through series of different stations based on team needs.
- Motivated team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management to implement new work procedures.
- Led sales strategy development to enhance customer engagement and drive revenue growth.
- Analyzed market trends to identify new opportunities for product offerings.
- Resolved customer complaints quickly and professionally while adhering to company standards.
- Prepared schedules based on payroll given from corporate to meet business needs.
Shift Manager
Creve Coeur Lakehouse
St Louis, MO
04.2014 - Current
- Planned and delivered training sessions to improve employee effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reviewed financial statements to meet targets during shift.
- Helped employees accomplish tasks during peak periods.
Assistant Manager
Pizza Hut
City of Saint Peters, MO
05.2012 - 08.2016
- Resolved customer inquiries and complaints requiring management-level escalation.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Interviewed prospective employees and provided input to HR on hiring.
Education
Bachelor of Arts - Business Administration And Management
Harris Stowe State University
St Louis, MO05.2012
Skills
- Work Planning and Prioritization
- SOP Adherence
- Team Supervision
- Experience in Leadership
- Verbal and Written Communication
- Attention to Detail
- Customer retention
- Staff training
- Conflict resolution
Timeline
Group Sales Manager
Bass Pro Shops
10.2017 - Current
Shift Manager
Creve Coeur Lakehouse
04.2014 - Current
Assistant Manager
Pizza Hut
05.2012 - 08.2016
Bachelor of Arts - Business Administration And Management
Harris Stowe State University