Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

An-Mei Tow

Easley,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in the banking industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales and Service Rep II

HomeTrust Bank
Greenville , SC
01.2022 - Current
  • Resolved customer issues promptly and professionally.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Educated clients on our retail products, then opened the accounts that best fit their needs.
  • Advanced knowledge in Connected Teller System and the Aperio Platform system.
  • Kept cash drawer in balance, and performed monthly audits with ease.
  • Built great rapport, and retained clients.

Sales and Service Rep I

First Citizens Bank
Greenville , SC
03.2019 - 01.2022
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.

Assistant Store Manager

Cato Fashions
Greenville, SC
01.2017 - 03.2019
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates.

Education

High School Diploma -

Wren High School
Piedmont, SC
06-2015

Skills

  • Account Servicing and Management
  • Customer Service
  • Customer Retention
  • Product and Service Knowledge
  • Interpersonal Communication Skills
  • Detail Oriented and Organized

Affiliations

  • Cross Country Team Captain (2014-2015)
  • Julie Valentine Volunteer (2023-Current)

Accomplishments

  • Citizenship Award recipient

Timeline

Sales and Service Rep II

HomeTrust Bank
01.2022 - Current

Sales and Service Rep I

First Citizens Bank
03.2019 - 01.2022

Assistant Store Manager

Cato Fashions
01.2017 - 03.2019

High School Diploma -

Wren High School

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An-Mei Tow