Audrey Esquivel
San Antonio,TX
Summary
Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in sales presentations and customer relationship building. Enhanced client satisfaction through tailored product demonstrations and efficient account servicing. Skilled in managing customer needs and delivering accurate solutions, driving successful outcomes in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Bank Sales and Service Rep III
USAA Federal Savings Bank
San Antonio, TX
12.2023 - Current
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
Pharmacy Technician
HEB Pharmacy
San Antonio, TX
11.2007 - 11.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Pharmacy
National Institute of Technology
San Antonio, TX11.2007
Skills
- Sales presentations
- Account servicing
- Product and service knowledge
- Customer service
- Customer relationship building
- Account management
Timeline
Bank Sales and Service Rep III
USAA Federal Savings Bank
12.2023 - Current
Pharmacy Technician
HEB Pharmacy
11.2007 - 11.2019
Pharmacy
National Institute of Technology