Summary
Overview
Work History
Education
Skills
Timeline
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Randi Hoffman

San Rafael,CA

Summary

Dynamic sales professional with a proven track record at Keena Co X Harper Group, excelling in customer relations and upselling techniques. Recognized for increasing sales revenue by targeting high-potential accounts and fostering trust-based relationships. Adept at training teams and implementing effective sales strategies to enhance overall performance and customer satisfaction.

Overview

46
46
years of professional experience

Work History

Sales Rep/Territory Manager - Sales and Service

Keena Co X Harper Group
05.2000 - Current
  • Developed knowledge of product features to enhance sales conversations.
  • Engaged in training sessions to improve sales techniques and customer interactions.
  • Monitored inventory levels, assisting in stock replenishment efforts.
  • Provided feedback on customer preferences to support product selection strategies.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Participated in trade shows and conferences to network and generate leads.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Store Manager/Sales Trainer/Store Opener

Banana Republic
01.1980 - 12.1989
  • Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
  • Led team training initiatives, enhancing employee performance and customer service skills.
  • Implemented visual merchandising strategies, optimizing product placement and increasing sales visibility.
  • Analyzed sales data to identify trends, informing strategic decisions for product selection and promotions.
  • Developed operational procedures that increased efficiency in daily store operations and staff coordination.
  • Enhanced customer experience by addressing feedback promptly and implementing changes based on insights received.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Bachelor of Arts - Liberal Arts

New England College
Henniker, NH

Bachelor of Arts - Organizational Behavior

Universityof San Francisco
San Francisco, CA

Skills

  • Customer service
  • Customer relations
  • Sales expertise
  • Relationship building
  • Product and service knowledge
  • Sales presentations
  • Upselling and cross selling
  • Objection handling
  • Account management
  • Cold calling
  • Territory growth
  • Product merchandising

Timeline

Sales Rep/Territory Manager - Sales and Service

Keena Co X Harper Group
05.2000 - Current

Store Manager/Sales Trainer/Store Opener

Banana Republic
01.1980 - 12.1989

Bachelor of Arts - Liberal Arts

New England College

Bachelor of Arts - Organizational Behavior

Universityof San Francisco

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Randi Hoffman