AN NGUYEN
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Spark Driver
Walmart, Inc
Sacramento, CA
08.2022 - Current
- Managed order fulfillment, adeptly coordinating scheduling, organization, and adherence to instructions while ensuring punctual deliveries
- Meticulously verified accuracy, security, and proper handling of all delivered orders, upholding quality standards
- Effectively liaised with establishments, including stores, restaurants, and Doordash, to address concerns, resolve issues, and provide exemplary customer service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
Dasher
Doordash, Inc
Sacramento, CA
06.2022 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Documented mileage, deliveries, pickups, customer issues and damages.
Chaplain Intern
Urban Consortium
Chicago, IL
05.2018 - 08.2018
- Engaged in Clinical Pastoral Education, offering compassionate spiritual, psychological, and emotional care to patients and families through personalized dialogues.
- Collaborated closely and proactively communicated with medical professionals and supervisors to implement structured pastoral counseling, encompassing data collection, reporting, evaluation of patient interactions, and subsequent examination, ensuring optimal patient care.
- Displayed exceptional commitment during on-call duties, promptly responding to patient needs and maintaining high standard of care.
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
Religious Educator
Queenship of Mary Vietnamese Parish
Glen Ellyn, IL
08.2017 - 05.2018
- Committed weekly teaching different religious classes with consistent, regular attendance, clear communication, and punctuality.
- Organize, help, plan, and give support to different activities and projects in choir, religious education, and parish activities.
- Create quizzes, exams, and projects for students using PowerPoint presentations.
- Collect and record accurately and in detail grades, information, and data of students and their parents while maintaining confidential information from documents.
- Created and implemented assessments to measure student progress.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Restaurant Waiter
Bon Mua Restaurant
Sacramento, CA
05.2011 - 06.2011
- Welcomed and facilitated guest seating, skillfully managed customer orders, coordinated effectively with kitchen staff, and provided menu guidance and recommendations
- Maintained pristine dining environment, promptly cleared tables, and delivered outstanding customer service.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
Education
Bachelor of Science - Computer Science
Western Governors University
Salt Lake City, UT05.2024
Master of Arts - Divinity
Catholic Theological Union
Chicago, IL05.2022
Bachelor of Arts - Philosophy
Divine Word College
Epworth, IA05.2016
No Degree - General Education
Cosumnes River College
Sacramento, CA12.2012
Skills
- Complex Problem-Solving
- Adherence to Policies - Regulatory Standards
- Microsoft Office, Excel, Word, Outlook, Teams, PowerPoint
- Coding in HTML, C, C, and Java
- Medical Records Management - Case Management Skills - Report Preparation - Creative Solutions
- Reading Comprehension
- Detailed Documentation
- Calculations and Analysis
- Critical Thinking
- Analytical Skills
- Time Management
- Effective Communication
- Collaboration - Active Listening
- Continuous Learning
Certification
- CompTIA Project+ Certified (March, 27 2023)
- ITIL Foundation Certificate in IT Service Management (July, 1, 2023)
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Timeline
Spark Driver
Walmart, Inc
08.2022 - Current
Dasher
Doordash, Inc
06.2022 - Current
Chaplain Intern
Urban Consortium
05.2018 - 08.2018
Religious Educator
Queenship of Mary Vietnamese Parish
08.2017 - 05.2018
Restaurant Waiter
Bon Mua Restaurant
05.2011 - 06.2011
Bachelor of Science - Computer Science
Western Governors University
Master of Arts - Divinity
Catholic Theological Union
Bachelor of Arts - Philosophy
Divine Word College
No Degree - General Education
Cosumnes River College