Ana Adkins
Oceanside,CA
Summary
I am excited to join your company and to bring my skills and knowledge honed in the service industry from our family restaurant to now. I enjoy interacting with my guests to give them the most memorable experience possible while setting the tone for repeat, regular business.
Overview
40
40
years of professional experience
Work History
Bartender/Server
Outback Steakhouse
09.2021 - 11.2023
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mixed and served beverages in a fast-paced environment, ensuring customer satisfaction.
- Managed inventory levels, restocking supplies to prevent outages during peak hours.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/Server
New Orleans Hamburger & Seafood Co.
11.2018 - 08.2021
- Crafted diverse cocktails and beverages, ensuring high-quality presentation and taste.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server/Bartender Apprentice
Bayou Burger
12.2017 - 10.2018
- Delivered exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Managed multiple tables efficiently during peak hours.
- Trained new servers on menu items and service protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Don Ernesto's Mexican Restaurant
04.1984 - 09.2017
- Managed multiple tables efficiently to enhance guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.1986
Skills
- Strong multitasking
- Team player attitude
- Highly reliable
- Point of sale systems
- Safe food handling procedures
- Outstanding customer service
- Maintaining a clean and efficient bar
- Alcohol awareness
- Changing beer kegs
- Engaging customers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender/Server
Outback Steakhouse
09.2021 - 11.2023
Bartender/Server
New Orleans Hamburger & Seafood Co.
11.2018 - 08.2021
Server/Bartender Apprentice
Bayou Burger
12.2017 - 10.2018
Server
Don Ernesto's Mexican Restaurant
04.1984 - 09.2017
High School Diploma -
San Marcos High School