Ana Alfaro
Midland,TX
Summary
Highly organized and dependable candidate skilled in managing multiple priorities and maintaining a positive attitude. Proven track record of taking on additional responsibilities to ensure team goal achievement.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Advenir at Legado Ranch
12.2024 - Current
- Coordinated tenant communications and handled inquiries to enhance resident satisfaction.
- Assisted in lease administration and ensured compliance with property management policies.
- Monitored property maintenance requests and collaborated with vendors for timely resolutions.
- Developed marketing strategies to attract new tenants and increase occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Attended staff meetings and took extensive notes to share with property manager.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Assisted in preparation of financial reports, providing insights into property performance and revenue trends.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Prepared and validated monthly bonus reports for property staff, ensuring 100% accuracy and on-time delivery to payroll and management
Assistant Manager
Asset Living
07.2021 - Current
- General knowledge of Affordable Housing Experience (HUD) programs
- Comprehensive knowledge of leasing rules and regulations
- Advance skills in full recertification paperwork and AEC paperwork
- Perform administrative duties: organizing files, answering tenants and future prospects phone calls, and scheduling move ins and move outs
- Extensive knowledge collaborating with contractors to resolve maintenance issues
- Addressing tenant issues and concerns to insure residents of a peaceful community.
- Followed up on delinquent tenants and coordinated collection procedures.
Literacy Tutor
Midland Independent School District
01.2021 - 04.2021
- Tutored and assistant children, aged kindergarten through sixth grade in the development of their reading skills and enjoyment
- Assisted educators in the implementation of individual educational plans for students experiencing bilingual instructional needs.
- Assessed reading comprehension and vocabulary of students.
- Encouraged students to find things to read individually to increase reading interest.
- Assigned homework to increase spelling, vocabulary and reading abilities.
- Kept detailed records of student progress and attendance.
Education
Continuing Education Texas Real Estate - Real Estate
Midland College
Midland, TX01.2024
Associate’s Degree, General Studies -
Midland College
Midland, TX12.2020
Skills
- Computer skills
- Bilingual
- Microsoft programs proficiency
- OneSite efficient
- Team motivation
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Advenir at Legado Ranch
12.2024 - Current
Assistant Manager
Asset Living
07.2021 - Current
Literacy Tutor
Midland Independent School District
01.2021 - 04.2021
Associate’s Degree, General Studies -
Midland College
Continuing Education Texas Real Estate - Real Estate
Midland College