Ana Allen
Pasadena,TX
Summary
Dedicated Security Supervisor with expertise in team leadership, conflict resolution, and emergency response. Proven ability to train personnel, conduct site inspections, and develop incident reports to enhance security measures.
Overview
10
10
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Pasadena, TX
03.2023 - Current
- Supervised daily security operations to ensure safety and compliance with regulations.
- Trained and mentored junior security personnel in protocols and emergency procedures.
- Conducted regular site inspections to identify vulnerabilities and enforce security policies.
- Developed incident reports to document breaches and enhance response strategies.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
Food Delivery Driver
DoorDash
Pasadena, TX
04.2021 - 04.2023
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Maintained communication with customers regarding order status and delivery updates for improved service experience.
- Monitored vehicle maintenance needs, coordinating repairs to ensure reliable transportation for deliveries.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Verified orders prior to completing deliveries to avoid customer complaints.
Sales Merchandiser
Acosta Sales & Marketing
Pasadena, TX
05.2022 - 03.2023
- Developed and implemented effective merchandising strategies to optimize product placement and visibility.
- Led regular audits of merchandise displays to maintain brand integrity and presentation quality.
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Developed strategic merchandising plans for product placement and promotion, resulting in higher revenue.
- Negotiated contracts with vendors for cost-effective purchasing terms.
Cashier
Gas Station
Lufkin, TX
08.2021 - 12.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance service experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Trained new cashiers on register operations and customer service protocols, improving team performance.
- Monitored inventory levels and restocked merchandise to meet customer demand effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Back of House Team Member
Burlington
Pasadena, TX
09.2020 - 07.2021
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Trained new team members on operational procedures and safety protocols.
- Ensured compliance with company policies regarding product handling, storage conditions, and employee conduct within the workspace environment.
- Supported store operations by unloading deliveries, verifying shipment contents, and documenting received products accurately.
- Collaborated with team members to complete daily tasks efficiently and effectively.
- Improved workplace cleanliness by performing regular maintenance tasks, such as sweeping, mopping, and organizing shelves.
- Reduced merchandise damage by implementing proper storage techniques and handling guidelines.
Cashier
Murphy USA
Pasadena, TX
06.2019 - 08.2020
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Implemented procedures that reduced transaction times, enhancing overall customer flow during peak hours.
- Collaborated with management to develop promotional strategies, increasing sales during special events.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Stocker
Walmart
Lufkin, TX
10.2017 - 05.2019
- Organized stock inventory to enhance product accessibility and customer satisfaction.
- Managed replenishment of merchandise across multiple departments to maintain optimal stock levels.
- Trained new team members on stocking procedures and safety protocols to ensure compliance.
- Developed effective communication channels between departments to facilitate timely restocking and order fulfillment.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Package Handler
Atkinson Candy
Lufkin, TX
10.2016 - 10.2017
- Operated packaging machinery to ensure efficient product assembly and dispatch.
- Maintained inventory accuracy through systematic scanning and tracking of packaged goods.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Trained new hires on safety protocols and proper handling techniques for packaged products.
- Conducted regular quality checks on packaging materials to uphold brand standards and customer satisfaction.
- Followed safety regulations to maintain safe work environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma -
Lufkin High School
Lufkin, TXSkills
- Team leadership
- Security personnel training
- Patrol operations
- Daily incident reporting
- Emergency response
- Skilled in conflict resolution
- Access control
- CCTV experience
- Security team management
Languages
Spanish
Limited Working
Timeline
Security Supervisor
Allied Universal Security Services
03.2023 - Current
Sales Merchandiser
Acosta Sales & Marketing
05.2022 - 03.2023
Cashier
Gas Station
08.2021 - 12.2021
Food Delivery Driver
DoorDash
04.2021 - 04.2023
Back of House Team Member
Burlington
09.2020 - 07.2021
Cashier
Murphy USA
06.2019 - 08.2020
Stocker
Walmart
10.2017 - 05.2019
Package Handler
Atkinson Candy
10.2016 - 10.2017
High School Diploma -
Lufkin High School