Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ANA ALVARADO

Fort Worth,Texas

Summary

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Rodriguez Agency PLLC
Fort Worth , TX
06.2023 - Current
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Generated leads through cold calling, networking, referrals, and other marketing initiatives.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Resolved customer inquiries and complaints in a timely manner.
  • Identified cross-selling opportunities among existing customers.

Senior Mortgage Processor

Efinity Mortgage
Texas
03.2022 - 02.2023
  • Submitted detailed loan packages to underwriting department to facilitate approval or denial processes
  • Gathered property appraisals, surveys, and tax records to update mortgage loan files
  • Managed conditions sent from underwriting departments
  • Evaluated and adjusted loan files to meet banking, federal and secondary market regulations
  • Inspected loan documentation for mistakes and corrected discrepancies
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews
  • Input loan data into Meridianlink Mortgage to process loan applications.

Senior Loan Processor

Southwest Funding
Texas
11.2020 - 03.2022
  • Review/Process loan files to comply with Internal guidelines and submission process, from application to closing
  • Prepare/Submit loans to external Brokers or Internal Underwriting for loan decision and clearing of conditions
  • Input data into LOS- Calyx system, DU, LP, and other systems to ensure data integrity between systems and loan documentation
  • Monitor and ensure disclosures meet compliance
  • Maintain Pipeline to provide precise monthly projections and ensure adherence to closing dates and rate expirations
  • Ensure daily activities comply with applicable regulations and policies
  • Initiate and respond promptly to customer communication and inquiries
  • Performs other duties as assigned.

Mortgage Loan Processor

The Anderson Financial Group
IL
08.2019 - 11.2020
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times
  • Worked closely with Loan Officers, Vendors and Clients to obtain the necessary documentation required for loan approval, clearing conditions, and funding
  • Filed completed packages quickly and efficiently
  • Worked with Encompass to process loan submissions.

Disclosure Desk Specialist/Mortgage Loan Processor

Texas Bank Mortgage
TX
08.2015 - 08.2019
  • Wrote procedures for Initial Disclosures and implemented staff processes to maintain consistency across projects
  • Conducted loan file examination; perform systematic examination of state and federal regulations governing mortgage lending; assisted in the validation and analysis findings; implemented new process; Verified, prepared, and delivered initial disclosures, verify loan files meet specific guideline for completeness, accuracy and are in compliance with TRID prior to delivery of disclosures; updating the information due to change in circumstance; due to loan amount change, locking, re-locking, program change, etc
  • Maintain current knowledge and understanding of all new and updated Respa guidelines
  • Review and verify borrower's income, credit reports, employment histories, property appraisals and title insurance information to prepare loan application for underwriting submittal, Ensure compliance with company policies, underwriting guidelines and lending-program requirements.

Education

GED -

North Side High School
05.2007

Skills

  • Problem-Solving
  • Customer Service
  • Account Retention
  • Bilingual/ English & Spanish
  • Proficient in Point, Encompass, Meridianlink
  • Excellent Communicator

Certification

  • Property & Casualty License No. 3040145
  • NMLS #154732

Timeline

Insurance Sales Agent

Rodriguez Agency PLLC
06.2023 - Current

Senior Mortgage Processor

Efinity Mortgage
03.2022 - 02.2023

Senior Loan Processor

Southwest Funding
11.2020 - 03.2022

Mortgage Loan Processor

The Anderson Financial Group
08.2019 - 11.2020

Disclosure Desk Specialist/Mortgage Loan Processor

Texas Bank Mortgage
08.2015 - 08.2019

GED -

North Side High School

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ANA ALVARADO