Ana Amador
Miami Gardens,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Supervisor
HealthMEDX
Atlanta, GA
10.2022 - Current
- Ensured that all employees were adequately trained for their roles in providing quality care for patients.
- Provided guidance on appropriate clinical practices to ensure high-quality patient care.
- Assigned tasks and monitored workflow in order to maximize efficiency of healthcare operations.
- Monitored the performance of healthcare personnel to ensure compliance with regulations and standards.
- Conducted regular meetings with staff to discuss their job duties and performance issues.
Science Teacher
Miami Dade Schools
Miami , FL
08.2017 - 06.2022
- Researched new methods of teaching science concepts more effectively.
- Utilized multimedia tools such as videos, diagrams, and slideshows to enhance learning experiences.
- Maintained accurate records of student attendance, grades and behavior.
- Collaborated with other teachers to plan interdisciplinary activities and field trips.
- Provided individualized instruction to help struggling students understand complex topics.
- Integrated technology into lesson plans to engage students in the material being taught.
Medicare Sales Agent
Wellcareplans
Miami, FL
09.2011 - 07.2017
- Resolved customer complaints quickly and professionally.
- Advised customers on various aspects of their health insurance policies.
- Generated leads through cold calling prospective clients for Medicare services.
- Assisted customers with selecting appropriate plans based on their needs.
- Provided product information and answered questions about Medicare services.
- Utilized CRM software tools to track sales progress throughout the process.
Telesales Insurance Agent
Humana Insurance Company
Miramar , FL
11.2005 - 03.2010
- Coached junior telesales agents on best practices for successful lead generation.
- Adhered to industry regulations when selling insurance policies.
- Initiated contact with potential customers through cold calls, emails and other communication methods.
- Managed outbound call campaigns using CRM software systems, such as Salesforce.
- Assisted customers with selecting appropriate plans based on their needs.
- Provided product information and answered questions about Medicare services.
- Processed enrollments, changes, cancellations, and terminations according to established guidelines.
Education
Master of Arts - Health Administration
Florida National University
Hialeah, FL03-2017
Bachelor of Science - Biochemistry And Molecular Biology
Saint Thomas University
Opa-locka, FL03-2012
Bachelor of Arts - Education
Saint Thomas University
Opa-locka, FL01-2012
Skills
- Quality Improvement
- Healthcare management
- Staff Training and Development
- Lead Conversion
- HIPAA Compliance
- Eligibility Determination
- Policy sales
- Goal-Oriented
- Cold calling expertise
- Direct Marketing
Certification
- Health and Life insurance License
- CPR
- CRM
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Professional
Timeline
Healthcare Supervisor
HealthMEDX
10.2022 - Current
Science Teacher
Miami Dade Schools
08.2017 - 06.2022
Medicare Sales Agent
Wellcareplans
09.2011 - 07.2017
Telesales Insurance Agent
Humana Insurance Company
11.2005 - 03.2010
Master of Arts - Health Administration
Florida National University
Bachelor of Science - Biochemistry And Molecular Biology
Saint Thomas University
Bachelor of Arts - Education
Saint Thomas University