Ana Apontes-Melendez
Groton
Summary
Dynamic Table Games Dealer/Dual Rate with extensive experience at Mohegan Sun, Immokalee casino and Foxwoods Resort and Casino, recognized for enhancing guest experiences through exceptional customer service and game integrity. Proficient in dealing Craps, Blackjack, and Carnival Games, while effectively training team members to uphold service standards. Committed to operational excellence and fostering a welcoming atmosphere.
Overview
2027
2027
years of professional experience
Work History
Table Games Dealer
Foxwoods Resort and Casino
Ct
02.2026 - Current
- Dealt various table games, ensuring adherence to gaming regulations and house rules.
- Managed cash transactions, maintaining accuracy in chip counts and payouts.
- Engaged guests, providing exceptional customer service and promoting a welcoming atmosphere.
- Monitored game integrity, identifying and addressing potential cheating or disputes promptly.
- Collaborated with team members to streamline game operations and enhance player experiences.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
Dual Rate Table Games Dealer
Foxwoods Resort and Casino
Ct
06.2024 - 11.2026
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experiences at gaming tables.
- Maintained game integrity through accurate card shuffling and chip handling techniques.
- Monitored player behavior, identifying potential issues and escalating as necessary.
- Assisted in training new dealers, promoting operational efficiency and teamwork.
- Collaborated with management to implement game promotions, increasing player engagement.
- Monitored game activities closely, identifying irregularities or suspicious behavior and reporting concerns to supervisors as needed.
- Facilitated smooth transitions between dealer shifts, maintaining uninterrupted gameplay for guests'' enjoyment.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Enhanced gaming experiences by efficiently dealing various table games and maintaining a professional demeanor.
- Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
Hotel Front Desk Receptionist Dual Rate
Mohegan Sun
Ct
06.2021 - 05.2024
- Greeted and assisted guests with check-in/check-out procedures efficiently.
- Managed reservations and room assignments using property management software.
- Responded to guest inquiries, addressing concerns to enhance satisfaction.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Provided information on hotel services, local attractions, and amenities to guests.
- Trained new staff on front desk operations and customer service standards.
- Implemented strategies to streamline check-in process, reducing wait times for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Security Officer
Mohegan Tribal Fire Department
Uncasville, CT
2015 - 2019
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents and emergencies, maintaining calm and order.
- Conducted regular patrols to identify potential hazards or security breaches.
- Assisted in developing emergency response plans for various scenarios.
- Maintained accurate logs of daily activities, incidents, and observations.
- Implemented safety measures that enhanced overall security operations efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Table Games Dealer
Foxwoods Casino and Resort
Ct
03.2013 - 10.2015
- Dealt cards for various table games, ensuring adherence to game rules and procedures.
- Monitored player activities to maintain game integrity and promote a positive gaming environment.
- Provided excellent customer service by addressing player inquiries and resolving disputes efficiently.
- Assisted in training new dealers on operational standards and gaming protocols.
Table Games Dual Rate Dealer
Seminole Hotel Immokalee Casino
Immokalee, FL
11.2008 - 05.2010
- Dealt various table games, ensuring compliance with casino regulations and procedures.
- Monitored player activities to maintain game integrity and promote a positive gaming experience.
- Assisted in training new dealers on game rules and operational standards.
- Facilitated cash transactions while maintaining accuracy in chip handling and payouts.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
- Boosted company revenue by efficiently managing game tables, ensuring accurate payouts, and encouraging player participation.
- Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
Hotel Manager
Foxwoods Casino
Ct
11.2025 - 02.2026
- Managed daily hotel operations, ensuring guest satisfaction and adherence to service standards.
- Led staff training programs, enhancing team performance and service delivery.
- Developed and implemented operational procedures to improve efficiency and consistency.
- Oversaw budget management, optimizing resource allocation for maximum profitability.
- Coordinated with various departments to streamline communication and enhance guest experiences.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Implemented quality control measures, ensuring compliance with safety regulations and standards.
- Fostered relationships with vendors, negotiating contracts to secure favorable terms for the hotel.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Table Games Dual Rate Dealer
Mohegan Sun Casino
Uncasville, CT
01.2001 - 11.2009
- Dealt blackjack and other table games, ensuring adherence to regulations and game rules.
- Engaged with guests to provide exceptional customer service and enhance gaming experience.
- Monitored table performance, identifying trends to optimize gameplay and player satisfaction.
- Assisted in training new dealers on procedures, game rules, and customer interaction techniques.
Education
High School Diploma -
Ella Grasso Tech
Groton, CT06.2001
Skills
- Supervises Digidealers on the Gaming Floor
- Flexible to work all shifts including holidays, nights, weekends, as business needs dictate
- Learn and understand Budget and P&L Statements
- Dealing proficiency in any combination of the three: Craps, Blackjack and Carnival Games
- Provides accurate and efficient dealing at assigned table game
- Receives wagers from customers and pays the appropriate game outcomes
- Assists customers in understanding the rules and ensures adherence to established policies and procedures
- Train and mentor all Team Members to ensure service standards are met
- Ensure proper inventory of cheques on poker to enable payouts to be made quickly and accurately
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Table Games Dealer
Foxwoods Resort and Casino
02.2026 - Current
Hotel Manager
Foxwoods Casino
11.2025 - 02.2026
Dual Rate Table Games Dealer
Foxwoods Resort and Casino
06.2024 - 11.2026
Hotel Front Desk Receptionist Dual Rate
Mohegan Sun
06.2021 - 05.2024
Table Games Dealer
Foxwoods Casino and Resort
03.2013 - 10.2015
Table Games Dual Rate Dealer
Seminole Hotel Immokalee Casino
11.2008 - 05.2010
Table Games Dual Rate Dealer
Mohegan Sun Casino
01.2001 - 11.2009
Security Officer
Mohegan Tribal Fire Department
2015 - 2019
High School Diploma -
Ella Grasso Tech