Isabella Arevalo

• Reviewing and analyzing repair orders and making changes if needed for both Lexus of Orlando and Winter Park.
• Resubmitted rejected warranty claims and received authorization for write-offs.
• Managed logistics of incoming and outgoing components shipments.
• Organized information by using spreadsheets, databases or word processing applications.
• Reviewed and processed warranty claims to ensure accuracy of all information.
• Reconciled warranty receivables with payments using appropriate accounting schedules.
• Collected payments, processed receipts and informed policyholders of outstanding balances.
• Followed up on payments for outstanding claims.
• Stayed up to date on factory announcements and recalls.
• Processed warranty paperwork for accurate documentation, reporting and filing.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Worked effectively in team environments to make the workplace more productive.
• Managed inventory and supplies to ensure materials were available when needed.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Handling and cashiering money from customer pay repairs.
• Assisting service director in any other task that may be needed.
• Organizing and filing repair orders.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
• Acted as first point of contact and set appointments for prospective clients
• Receive in-bound calls and initiated out-bound daily calls to introduce customers to products and service offered
• Addressed client injuries and updated database information
• Handle complaints and questions, and re-direct calls to other team members
• Scheduled and confirmed appointments and meetings for senior management
• Established and maintained client rapport by utilizing quality customer service
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments
• Assisted office team by making phone calls, copies and appointments
• Entered daily data in computer systems and documented office activities
• Answer phone calls and answer questions from potential customers
• Operated multi-line telephone system to independently handle over 120 calls each day
• Monitored incoming calls and emails from customers regarding appointment requests or changes
• Provided exceptional customer service by responding promptly and professionally to customer requests via phone, email or other channels
• Ensured compliance with company policies related to appointment scheduling procedures

• Generated, posted and attached information to claim files
• Verified client information by analyzing existing evidence on file
• Calculated adjustments, premiums, and refunds
• Prepared insurances claim forms or related documents and reviewed for completeness
• Posted payments to accounts and maintained records
• Communicated effectively with staff members of operations, finance departments
• Processed and recorded new policies and claims
• Determined appropriateness of payers to organizations
• Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation
• Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays
• Monitored factory recalls and announcements to stay on top of changes
• Managed customer accounts by processing payments on overdue balances due on extended warranty plans