Ana Arevalo
Kennewick,WA
Summary
Compassionate and reliable professional with extensive experience in patient care and customer service. Skilled in active listening, critical thinking, and team collaboration, contributing to improved patient outcomes and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Mamita's Catering
10.2020 - Current
- Managed daily catering operations, ensuring timely delivery and high-quality service.
- Developed strong customer relationships and maintained high satisfaction.
- Oversaw budgeting, inventory and quality control.
- Developed skills in problem- solving, communication and multitasking.
Customer Service Representative
Amazon.com Services
12.2019 - 12.2020
- Handled 50+ customer interactions daily through phone and chat.
- Demonstrated strong product knowlege to accurately assist customers and resolve issues.
- Consistantly exceeded performance targets related to call quality, efficiency, and customer satisfaction.
Certified Nursing Assistant
Professional Case Management
04.2015 - 12.2020
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented patient care plans in collaboration with healthcare team members.
- Advocated for patient needs within multidisciplinary teams to ensure comprehensive care delivery.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Customer Service Representative
Outerwall, INC
01.2011 - 04.2015
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed and maintained strong relationships with customers to enhance retention rates.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with cross-functional teams to streamline issue resolution processes.
Education
Nursing Assistant Certification - Health
Columbia Basin College
Richland, WA06-2014
High School Diploma -
Kamiakin High School
Kennewick, WASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Collecting vital signs
- Basic life support
- Vital signs monitoring
- Bedside manner
- Safety precautions
- Recording vital signs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner/Operator
Mamita's Catering
10.2020 - Current
Customer Service Representative
Amazon.com Services
12.2019 - 12.2020
Certified Nursing Assistant
Professional Case Management
04.2015 - 12.2020
Customer Service Representative
Outerwall, INC
01.2011 - 04.2015
High School Diploma -
Kamiakin High School
Nursing Assistant Certification - Health
Columbia Basin College