Ana Bannwart Costa
Orlando,FL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Agent skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
1
1
Certification
Work History
Front Desk
Keyla Brazilian Wax
07.2023 - 08.2023
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Arts - Business
Valencia College
Orlando, FL11.2025
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Problem-solving skills
- Time Management
- Listening Skills
- Cash Handling
Certification
- Business Specialist
- Operations Support and Services
- Microsoft Word Specialist
- Microsoft Excel Specialist
- Microsoft Powerpoint Specialist
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk
Keyla Brazilian Wax
07.2023 - 08.2023
Associate of Arts - Business
Valencia College
- Business Specialist
- Operations Support and Services
- Microsoft Word Specialist
- Microsoft Excel Specialist
- Microsoft Powerpoint Specialist
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