Ana Basave
houston,texas
Summary
Dynamic professional with a proven track record at H-E-B Grocery, excelling in customer relationship building and bakery arts, including chocolate work and cake decorating. Leveraged marketing acumen and a strong work ethic to enhance customer loyalty and exceed sales goals. Skilled in cash handling and food safety, committed to delivering exceptional service and culinary delights.
Positive and collaborative with keen understanding of strategic business development and client relations. Possesses strong analytical skills and solid foundation in financial acumen and project management. Dedicated to driving growth and achieving impactful results.
Overview
5
5
years of professional experience
Work History
Cross-train Partner
H-E-B Grocery
12.2020 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Welcomed customers and helped determine their needs.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Front End Cashier
Little Caesars Pizza
12.2019 - 02.2020
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
Associate of Science - Pastry Chef
San Jacinto College
Pasadena, TX05-2025
Skills
- Customer relationship building
- Quick learner
- Marketing
- Strong work ethic
- Administrative management
- Customer service
- Cash handling expertise
- Chocolate work
- Bread making
- Cake decorating
- Food safety
- Kitchen safety
- Kitchen equipment operation
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Cross-train Partner
H-E-B Grocery
12.2020 - Current
Front End Cashier
Little Caesars Pizza
12.2019 - 02.2020
Associate of Science - Pastry Chef
San Jacinto College