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Ana Blandon
Miami,US
Summary
Detail-oriented Medical Office Professional skilled in managing patient schedules and front desk operations to optimize patient flow and record accuracy. Verified insurance details, processed payments, and ensured HIPAA compliance. Supported clinical staff during patient visits, including vital sign monitoring and documentation, while training new staff to improve team performance.
Overview
1
1
years of post-secondary education
2
2
years of professional experience
Education
Associate Degree in Nursing - Nursing
Miami Dade College
Miami, FL 08.2026 - 10.2026
High School -
East Lee County High School
Lehigh Acres, FL 10.2024 - 05.2026
Work History
Medical Receptionist
Dr Pedro P Llaneza
Miami, FL
06.2026 - Current
- Greeted patients at Dr Pedro P Llaneza medical office and managed front desk flow.
- Checked patients in and out for appointments, efficiently managing co-payment collection.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled appointments using office calendars and coordinated visit times with patients.
- Answered phone calls and relayed messages to clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Contacted patients to confirm appointments and gather additional information. to confirm scheduled appointments and obtain additional details.
- Update medical records to ensure accuracy prior to appointments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Collected insurance details and prepared billing documents, facilitating timely processing for the practice.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Protected patients by observing strict HIPAA guidelines.
- Provided support to clinical staff during patient visits, including
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained infection control and clinical safety standards
- Prepared patients for examinations and procedures
- Monitored vital signs and reported changes in condition
- Performed breath hydrogen tests, assisted with rectal exams, and provided support during hemorrhoid ligation procedures.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Communicated procedure results (e.g., colonoscopies, endoscopies) to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier Volunteering
East Lee County High School
Lehigh Acres, FL
09.2024 - 05.2026
- Led a team of 3 cashiers.
- Notified management of issues requiring immediate resolution to maintain operational efficiency.
- Exhibited proficiency in time management.
- Trained new hires on customer service standards.
- Identified and reported fraudulent attempts to safeguard company assets and uphold integrity.
- Provided information to customers about products and services.
- Remember customer preferences.
- Ensured popular items are restocked.
- Monitored expired items in the checkout aisle.
- Improved customer recordkeeping.
- Supported management with price adjustments.
- Managed crowd control during high-traffic events to ensure customer safety and smooth operations.
- Exhibited proficiency in time management.
- Assisted in coordinating seasonal inventory resets.
- Assisted in the retraining of employees to enhance skills.
- Encouraged customers to choose brand products through targeted promotions..
- Partnered with management on strategic initiatives to enhance store performance..
Target Team Member
Target
Fort Myers, Florida
03.2026 - 05.2026
- Greeted guests, enhancing shopping experience and supporting Target service standards on sales floor.
- Operated cash register and accurately processed guest purchases, ensuring efficient transaction flow.
- Stocked merchandise and organized backroom inventory, contributing to a well-maintained sales environment.
Timeline
Associate Degree in Nursing - Nursing
Miami Dade College
08.2026 - 10.2026
Medical Receptionist
Dr Pedro P Llaneza
06.2026 - Current
Target Team Member
Target
03.2026 - 05.2026
High School -
East Lee County High School
10.2024 - 05.2026
Cashier Volunteering
East Lee County High School
09.2024 - 05.2026
Skills
- Patient appointment management
- Processing patient payments
- Accurate transaction processing
- Medical records
- HIPAA compliance
- Patient care
- Vital signs
- Understanding medical services
- Streamlining front desk operations
- Customer service excellence
- Handling patient concerns
- Team collaboration
- Employee training
- Inventory coordination
- Multitasking during peak hours
- Insurance verification
- Customer service
- Referral verification