Denise Menendez
USPA Advanced Concept Medical Research Group
MIAMI,FL
2
Languages
4
years of professional experience
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Work History
Medical Receptionist
1 Year 4 Months- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained a professional reception area, ensuring a welcoming environment for patients and visitors.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Patient Coordinator
9 Months- Facilitated communication between patients and healthcare providers, ensuring clarity of care instructions.
- Implemented electronic health record systems, improving data accessibility for clinical staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
Office Coordinator
1 Year 5 Months- Coordinated office operations, ensuring efficient workflow and communication among team members.
- Managed scheduling for meetings, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Assisted in preparing reports and presentations, contributing to effective decision-making processes.
Education
High School Diploma
Associate of Arts - Psychology
Skills
Front desk operations
Patient registration
Microsoft Office
Electronic health records
Customer service
Time management
Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
USPA Advanced Concept Medical Research Group
05.2025 - 09.2026Read More
Patient Coordinator
Daso Plastic Surgery
07.2024 - 04.2025Read More
Office Coordinator
Phantom Real Estate
01.2023 - 06.2024Read More
Dade Prep Academy
High School Diploma
Read More
Miami Dade College
Associate of Arts from Psychology
Read More