Scarlett Rodriguez
Miami,FL
Summary
Driven medical receptionist with proven expertise in patient scheduling and HIPAA compliance from Pediatric Associates. Excelled in fostering patient relations and streamlining front desk operations, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and organization, demonstrated through effective team leadership and meticulous record management.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Pediatric Associates
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, cleaning tables, chairs and bathrooms
Part Time Support Lead
Five Below
06.2022 - 06.2023
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
Staff Member
Event Party Production
01.2020 - 12.2022
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
G Holmes Braddock Senior High
Miami, FL06.2023
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Patient Relations
- Customer Service
- Organization and Time Management
Timeline
Medical Receptionist
Pediatric Associates
06.2023 - Current
Part Time Support Lead
Five Below
06.2022 - 06.2023
Staff Member
Event Party Production
01.2020 - 12.2022
G Holmes Braddock Senior High