Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ana Burgos

Buford,GA

Summary

Dedicated server with a proven ability to deliver exceptional customer service in high-volume dining environments, ensuring customer satisfaction and efficient operations.

Overview

1
1
Certification
2026
2026
years of professional experience

Work History

Server

Twin Peaks Restaurants
Atlanta, GA
11.2024 - 12.2025
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Captured customer orders accurately, ensuring timely communication with kitchen staff.
  • Guided guests through menu options, providing tailored suggestions while taking orders for food and beverages.
  • Resolved customer complaints by coordinating with kitchen staff and delivering replacement items promptly.

Host

Up On The Roof
Alpharetta, Georgia
10.2023 - 09.2024
  • Greeted and welcomed guests upon arrival, ensuring a positive first impression.
  • Managed reservations and seating arrangements to optimize guest flow.
  • Communicated wait times clearly to guests, enhancing their overall experience.
  • Assisted servers by relaying guest requests promptly and accurately.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Customer Service Representative

Senior Society Solutions
Cumming, Georgia
01.2023 - 08.2023
  • Conducted follow-up calls to ensure client satisfaction after service interactions.
  • Managed staff schedules ensuring adequate coverage for all shifts.
  • Managed appointment bookings to optimize operational efficiency and resource allocation.
  • Maintained accurate records of schedules, changes, and employee availability for reference.

Server

Cattle She

Education

High School Diploma -

South Forsyth High School
Cumming, GA
08-2023

Skills

  • Food safety practices
  • High volume dining
  • Customer service
  • Sales strategies
  • Time management
  • Problem resolution
  • Team collaboration
  • Communication skills
  • Appointment scheduling
  • Record management

Certification

Life and Health Insurance Producer

Alcohol Permit

Timeline

Server

Twin Peaks Restaurants
11.2024 - 12.2025

Host

Up On The Roof
10.2023 - 09.2024

Customer Service Representative

Senior Society Solutions
01.2023 - 08.2023

Server

Cattle She

High School Diploma -

South Forsyth High School
Ana Burgos