Dedicated server with a proven ability to deliver exceptional customer service in high-volume dining environments, ensuring customer satisfaction and efficient operations.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Server
Twin Peaks Restaurants
Atlanta, GA
11.2024 - 12.2025
Delivered exceptional customer service in a fast-paced dining environment.
Captured customer orders accurately, ensuring timely communication with kitchen staff.
Guided guests through menu options, providing tailored suggestions while taking orders for food and beverages.
Resolved customer complaints by coordinating with kitchen staff and delivering replacement items promptly.
Host
Up On The Roof
Alpharetta, Georgia
10.2023 - 09.2024
Greeted and welcomed guests upon arrival, ensuring a positive first impression.
Managed reservations and seating arrangements to optimize guest flow.
Communicated wait times clearly to guests, enhancing their overall experience.
Assisted servers by relaying guest requests promptly and accurately.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Customer Service Representative
Senior Society Solutions
Cumming, Georgia
01.2023 - 08.2023
Conducted follow-up calls to ensure client satisfaction after service interactions.
Managed staff schedules ensuring adequate coverage for all shifts.
Managed appointment bookings to optimize operational efficiency and resource allocation.
Maintained accurate records of schedules, changes, and employee availability for reference.