ANA CASTRO
Montgomery Village,MD
Summary
Dynamic professional with a proven track record at McDonald, excelling in customer engagement and efficient transaction management. Skilled in payment processing and effective communication, demonstrated through superior service and operational excellence. Adapt at balancing cash registers and resolving discrepancies, consistently enhancing customer satisfaction and workplace efficiency.
Overview
6
6
years of professional experience
Work History
CASHIER
McDonald
Silver Spring
06.2021 - 01.2022
- Job duties include operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks
- Took orders via the drive-thru and dine-in
- Utilize brilliant communication and interpersonal skills to interact effectively with customers
- Strong work ethic with a special focus on exceptional customer service
COMMERCIAL CLEANER
Contract Cleaning Services
Washington
09.2015 - 11.2019
- Vacuumed and clean all floors of buildings, as per customer specifications
- Identified and removed stains from carpets and upholstery, efficiently
- Cleaned and sanitized kitchen and lavatory sinks and fixtures
- Followed company-specified waste disposal procedures and emptied trashcans
- Maintained cleanliness standards and complied with established safety procedures
Education
High Point High School -
High Point High School
MDSkills
- Food preparation
- Payment processing
- Upselling
- Food Storage Management
- Inventory handling
- Order Taking
- Waste Management
- Equipment maintenance
- Complaint handling
- Meal assembling
- Cash register balancing
- Discrepancy management
- Effective communication
- Product restocking
- Exchanges processing
- POS system operations
Languages
Bilingual, English and Spanish.
Timeline
CASHIER
McDonald
06.2021 - 01.2022
COMMERCIAL CLEANER
Contract Cleaning Services
09.2015 - 11.2019
High Point High School -
High Point High School
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