Ana Cecilia Cruz
Dale,TX
Summary
Highly vigilant and reliable with experience in maintaining secure environments for various establishments including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft and ensuring the well-being of employees and visitors through proactive security measures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal Security Services
Austin, TX
11.2023 - Current
- Implemented new security protocols to prohibit trespassing and increase safety.
- Maintained high levels of alertness throughout shifts.
- Monitored internal and external company communication and reported abnormalities.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Performed security clearance processing for company employees.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Recorded required data for incident reports and files.
- Trained new security officers on safety protocols and company standards.
- Monitored network traffic for suspicious activities and responded appropriately to incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Gathered data from daily logs and incident reports to locate security weaknesses.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided support for special events held at the facility when necessary.
- Ensured that only authorized personnel had access to restricted areas.
- Interacted professionally with clients, guests, and staff members.
- Checked identification cards of visitors and employees to verify their authorization to enter the premises.
- Answered questions from visitors regarding directions and other inquiries about the facility.
- Reviewed IDs and building credentials for workers and visitors.
Security Officer
Priebe Security
Austin, TX
04.2022 - 11.2023
- Responded to alarms and conducted investigations as required.
- Completed incident reports to record security or loss prevention incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Identified suspicious activity to determine appropriate response.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Assisted with crowd control during large events held at the facility.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored security cameras to identify and respond to suspicious activity.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Verified photo IDs and tickets to allow guests passage.
- Maintained high levels of alertness throughout shifts.
Shift Lead
ABM Janitorial Services
Austin, TX
07.2020 - 04.2022
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Trained staff to follow team standards and use efficient techniques.
- Reported damage or theft of hotel property to management.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Resolved conflicts among team members in a timely manner.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Provided feedback during performance reviews for individual members of the custodial team.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Swept and damp-mopped private stairways and hallways.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Monitored compliance with OSHA safety regulations related to sanitation practices and hazardous materials disposal procedures.
- Monitored inventory levels of cleaning supplies and restocked as necessary.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Maintained records of inventory levels and placed orders when necessary.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Check restroom supplies levels; replenish supplies as needed.
- Followed company uniform, performance and security policies with every job.
- Stocked, sanitized, cleaned and inspected restrooms.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Transport trash to disposal area at end of shift.
- Dust furniture, walls, machines and equipment.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Bookkeeper/Office Manager
Mexiflower Llc.
Austin, TX
04.2018 - 07.2020
- Creating invoices for customers.
- Applying payments into QuickBooks.
- Responding to emails from customers or vendors.
- Responsible for payroll.
- Data entry into Excel sheets.
- My major accomplishment was learning how to work in an office.
- Processed payroll.
- Processed payments.
- Managed team responsibilities.
- Greeted visitors.
- Supervised office staff.
- Supported and trained staff.
- Handled direct administrative issues.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Processed expense reports, including verification of receipts and compliance with policies.
- Monitored cash flow, preparing reports to inform management of financial status.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Documented transaction details to track and manage financial data.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Front Desk Clerk
Star Brite Cleaners
Austin, TX
02.2015 - 04.2018
- I greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided an elevated customer experience to generate a loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Monitored cash drawers in multiple checkout stations to ensure an adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
Property Manager
Dale, TX
05.2013 - 10.2016
- Showing any vacant home I may have for rent.
- Collecting each month's rent.
- Making sure the tenant is complying with the park's rules and regulations.
- Keeping up with Delinquencies
- File Evictions.
- Answering tenants' questions on site.
- Making sure maintenance is well kept in the park.
- Collected monthly assessments, rental fees, deposits and payments.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Updated tenant and unit information to keep current in housing database.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Front Counter Clerk
Cathy's Cleaners
Austin, TX
02.2014 - 02.2015
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Routinely answered customer questions regarding merchandise and pricing
Education
High School Diploma -
Del Valle High School
Del Valle, TX01.2007
Skills
- Client Support
- Reception
- Front Office
- Front Desk
- Accounts Payable
- Billing
- Efficient Data Entry
- Microsoft Excel
- Payroll
- QuickBooks
- Quick learner
- Fluent in Spanish and English
- Computer Skills
- Proficient in Microsoft Office
- Credit card processing
- Reliable Key Holder
- Internet Proficiency
- Customer Service Expertise
- CCTV experience
- Security awareness training
- Security reporting
- CCTV footage review
- Building patrol
- Access control
- Daily status reports
- Security officer training
Languages
Spanish
Professional
Certification
- Security license
Timeline
Security Professional
Allied Universal Security Services
11.2023 - Current
Security Officer
Priebe Security
04.2022 - 11.2023
Shift Lead
ABM Janitorial Services
07.2020 - 04.2022
Bookkeeper/Office Manager
Mexiflower Llc.
04.2018 - 07.2020
Front Desk Clerk
Star Brite Cleaners
02.2015 - 04.2018
Front Counter Clerk
Cathy's Cleaners
02.2014 - 02.2015
Property Manager
05.2013 - 10.2016
High School Diploma -
Del Valle High School