Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Cerna

Tomball

Summary

Dynamic Sales Manager with proven success at Panache Bridal & Formal, driving revenue growth through strategic planning and persuasive negotiations. Bilingual in Spanish, I excel in building client relationships and enhancing customer satisfaction, resulting in increased repeat business. Skilled in order management, I foster team development to achieve exceptional service standards.

Overview

17
17
years of professional experience

Work History

Sales Manager

Panache Bridal & Formal
05.2009 - Current
  • Developed and implemented strategic sales plans to enhance revenue growth and market share.
  • Led team training sessions to improve product knowledge and customer engagement techniques.
  • Analyzed market trends and competitor activities to inform sales strategies and initiatives.
  • Fostered relationships with key clients, ensuring high levels of satisfaction and repeat business.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Negotiated contracts with clients that balanced profitability with excellent customer service standards.
  • Built relationships with customers and community to establish long-term business growth.

Front Desk Receptionist

Emerald Pediatrics
03.2008 - 03.2009
  • Managed multi-line phone systems, ensuring efficient call routing and exceptional customer service.
  • Assisted with visitor registration procedures, providing clear directions and information to enhance guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

N/a - Billing & Coding

Texas School of Busines
Houston, TX
12-2007

Westfield High School
Houston, TX
05-2006

Skills

  • Sales expertise
  • Persuasive negotiations
  • Order management
  • Vendor management
  • Bilingual in spanish

Timeline

Sales Manager

Panache Bridal & Formal
05.2009 - Current

Front Desk Receptionist

Emerald Pediatrics
03.2008 - 03.2009

N/a - Billing & Coding

Texas School of Busines

Westfield High School

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