Ana Chernosky
Summary
Proven to excel in high-stress environments, adeptly managed customer concerns at Chili's Bar And Grill, enhancing satisfaction through exceptional communication and customer service skills. Demonstrated initiative and quick learning abilities, significantly improving operational efficiency. Skilled in multitasking and phone etiquette, consistently delivering results beyond expectations.
Overview
4
4
years of professional experience
Work History
Togo Specialist
Chili's Bar And Grill
07.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
Package Handler
FedEx Ground
03.2023 - 05.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Associate
Kohl's
09.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hostess
Olive Garden
12.2019 - 08.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Keystone School
Online12.2022
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Excellent customer service
- Exceptional communication
Timeline
Package Handler
FedEx Ground
03.2023 - 05.2023
Togo Specialist
Chili's Bar And Grill
07.2021 - Current
Sales Associate
Kohl's
09.2020 - 01.2021
Hostess
Olive Garden
12.2019 - 08.2020
High School Diploma -
Keystone School