Ana Coats
Spring,TX
Summary
Accomplished Store Manager with a proven track record at Tailored Brands Inc., adept in operations management and customer relations. Excelled in enhancing store functionality, achieving significant improvements in customer satisfaction. Skilled in retail inventory management and team leadership, effectively mentoring staff to exceed sales goals. Demonstrates exceptional problem-solving and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Office Manager
Derrick's Lighting Company
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Store Manager
Tailored Brands Inc.
09.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Elsik High School
Houston05.1999
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Team leadership and coaching
- Retail Inventory Management
- POS Systems
- Recruiting and Hiring
- Operations Management
- Sales Strategies
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Derrick's Lighting Company
09.2023 - Current
Store Manager
Tailored Brands Inc.
09.2016 - Current
GED -
Elsik High School
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