Summary
Overview
Work History
Education
Skills
Fun facts
Timeline
Generic
Ana Contreras

Ana Contreras

Brooklyn,NY

Summary

I am a hardworking, detail oriented individual, who has developed a mature approach to any given situation. While working in hospitality and customer service, in addition to my training in bartending, I have attained the ability to adapt, communicate, and work effectively with peers. My experience has molded me to work in high-paced environments and achieve goals on time.

Overview

3
3
years of professional experience

Work History

Bartender/Party Planner

Private Party and Events
Brooklyn, New York
12.2024 - Current
  • Preparing and serving refreshments to clientele
  • Maintained cleanliness and organization of bar area during events
  • Engaged with guests to provide exceptional customer service experiences
  • Implemented efficient workflow processes to enhance service speed during events
  • Developed good working relationships with fellow employees through effective communication

Guest Service Agent

Springhill & Towneplace Suites
New York, New York
10.2023 - 08.2025
  • Greet and welcome guests positively and warmly
  • Answer incoming phone calls with professionalism and decorum
  • Assist guests with check in and check out process
  • Secure payment by handling cash and credit card transactions
  • Collaborating with different departments to fulfill guest requests
  • Maintain cleanliness and keep front desk area tidy
  • Resolved guest complaints and inquires in timely and productive manner
  • Closing shift, counting drawers, inform following shift on information

Sales Associate

Little Words Project
New York, New York
09.2022 - 08.2023
  • Sharing knowledge of products and promotions with customers
  • Managing financial transactions
  • Build rapport with guests and colleagues
  • Cleaned the work area by dusting, sweeping, and mopping
  • Introduce products of interest to guest

Education

Bartender Certification/ Alcohol Awareness Training -

American Bartenders School
New York, NY
08-2025

Bachelor of Science -

John Jay College of Criminal Justice
New York, NY
05-2023

Skills

  • Customer service
  • Cash handling
  • Financial transactions
  • Patience and composure
  • Hospitality and service industry background
  • Team building and supervision
  • Fluent in Spanish
  • Conflict resolution
  • Teamwork
  • Adaptable
  • Sharp memory
  • Multi-tasking

Fun facts

  • Actress
  • Nail tech
  • Movie/book nerd
  • Dog lover

Timeline

Bartender/Party Planner

Private Party and Events
12.2024 - Current

Guest Service Agent

Springhill & Towneplace Suites
10.2023 - 08.2025

Sales Associate

Little Words Project
09.2022 - 08.2023

Bartender Certification/ Alcohol Awareness Training -

American Bartenders School

Bachelor of Science -

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE