Ana Cortez
Harvey,IL
Summary
Accomplished Assistant Manager at Dollar Tree with expertise in customer service and team leadership. Enhanced store operations by training staff and optimizing inventory management. Demonstrated strong problem-solving skills, Cash handling, Proficient in decision-making and fostering customer relations, contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dollar Tree
Markham, IL
11.2020 - Current
- Supported daily operations by assisting management with scheduling and team coordination.
- Learned company policies and procedures to ensure compliance in all tasks.
- Assisted in training new staff to enhance team efficiency and performance.
- Developed familiarity with inventory management systems to streamline stock processes.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Contributed to team meetings by sharing insights on workflow improvements.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Thornton Township Highschool
Harvel, IL06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Dollar Tree
11.2020 - Current
Thornton Township Highschool