Ana Court
Pittsburg,CA
Summary
Proactive professional with bilingual proficiency in Spanish, recognized for coordinating patient admissions in high-pressure environments. Focused on enhancing workflow efficiency and optimizing care delivery standards, contributing to operational continuity and team success.
Overview
19
19
years of professional experience
Work History
ED Registrar
John Muir Health, Walnut Creek Medical Center
Walnut Creek, California
06.2025 - Current
- Coordinate patient admissions in fast-paced emergency department to enhance workflow efficiency.
- Monitor patient flow to optimize care delivery standards within emergency department.
- Verify insurance coverage for services rendered, ensuring compliance with hospital policies.
- Assist physicians and nurses during patient admissions and discharges to support operational continuity.
- Maintain adherence to HIPAA requirements, safeguarding patient confidentiality at all times.
- Guide new registrars in departmental procedures, enhancing onboarding and training effectiveness.
- Collaborate with medical staff to streamline communication processes, improving team coordination.
- Facilitate professional interactions among patients, family members, and clinical staff to foster a supportive environment.
Scheduling Coordinator
Sheffield & Le Orthodontics
10.2024 - 05.2025
- Answered 30-40 inbound calls daily, on a multi-line phone system; provided information to new and existing patients.
- Maintained daily schedule for 50-70 patients; i.e. confirmed and rescheduled appointments.
- Scheduled patients following templates based on information from clinical team.
- Managed recall system and maintained patients without appointments report.
- Presented treatment plans, facilitated finance options to patients and collected down payments.
- Educated patients about their treatment options and answered any questions they may have regarding procedures.
- Coordinated treatment plans by communicating effectively with patients, dentists, or medical professionals.
- Maintained accurate patient records, obtain authorization for health clearance and managed documentation related to treatment plans.
Executive Assistant
Claremont Homes, Inc.
03.2016 - 07.2019
- 3 years of executive administrative support to multiple leaders (Director and VP level), in fast-paced office and remote environments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Administrative Assistant
Cardoza Properties, Inc.
03.2015 - 03.2016
- Provided general administrative support with tenant and vendor customer service on a large commercial property management portfolio consisting of office and retail properties.
- Opened work orders and dispatched maintenance building technicians to various job sites.
- Coded invoices for payment and forwarded original invoices to accounting for payment.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for accounting and human resources.
- Sorted and distributed incoming mail to promote quicker response to client inquiries.
- Maintained inventory of office supplies and placed orders.
Investigations Specialist/Document Processor
PMI Mortgage Insurance Company
09.2007 - 01.2013
- Processed mortgage insurance investigations and claim documents from across the United States.
- Compiled and maintained records of business transactions for case files, ensured documents placed in proper order.
- Coordinated all activities to process refund checks, transferred files to the next internal department, and offered directions to assistants to ensure timely shipping of documents/files.
- Devised and implemented processes and procedures to streamline operations.
Education
High School Graduate -
Delta Christian High School
Antioch, CA06-2002
Skills
- Bilingual proficiency in Spanish
- Expert administrative support
- Real estate expertise
- Banking operations oversight
- Database optimization
- Workforce coordination
- Project organization
- Records administration
- Appointment coordination
- Calendar management
- Proficient in Microsoft Office Suite
- Document creation and formatting in Google Docs
- Familiarity with orthodontic procedures
- Healthcare privacy compliance
Timeline
ED Registrar
John Muir Health, Walnut Creek Medical Center
06.2025 - Current
Scheduling Coordinator
Sheffield & Le Orthodontics
10.2024 - 05.2025
Executive Assistant
Claremont Homes, Inc.
03.2016 - 07.2019
Administrative Assistant
Cardoza Properties, Inc.
03.2015 - 03.2016
Investigations Specialist/Document Processor
PMI Mortgage Insurance Company
09.2007 - 01.2013
High School Graduate -
Delta Christian High School