ED Registrar
TANIA FELICIANO
Cooper University Hospital
Camden,NJ
5
years of professional experience
Compassionate and detail-oriented healthcare professional with experience in patient support, healthcare administration, and hospital operations. Skilled in patient communication, documentation verification, problem-solving, and navigating healthcare systems. Brings strong analytical, organizational, and customer service skills, with the ability to adapt to fast-paced healthcare environments.
Work History
ED Registrar
1 Year 4 Months- Utilize Epic to verify insurance, update patient accounts, and ensure proper routing for billing and clinical workflows.
- Utilized Epic to verify insurance, update patient accounts, and route billing and clinical workflows effectively.
- Collected and validated identification, consent forms, and insurance details in high-volume, high-stress situations to ensure patient registration accuracy.
- Communicated registration steps, financial responsibilities, and hospital procedures clearly to patients and families for enhanced understanding.
- Maintain confidentiality and compliance with HIPAA and organizational guidelines.
ED Navigator
8 Months- Coordinated care and navigated patients within Emergency Department, facilitating timely and effective patient care.
- Explained processes, addressed questions, and connected patients and families with relevant hospital and community resources.
- Collaborated with ED clinical teams to enhance patient flow, reduce delays, and support discharge planning.
- Maintained documentation accuracy, ensured compliance with hospital workflows, and supported quality improvement initiatives.
- Schedule Appointments
Eligibility Specialist II
9 Months- Contacted auto and workers' compensation insurance companies to secure claim and injury details, facilitating timely processing of applications.
- Guided uninsured patients through charity care and Medicaid application processes, enhancing access to vital healthcare services.
- Delivered strong customer service with prompt responses, clear communication, and consistent follow-up.
- Navigated multiple systems to complete and review documents prior to state submission.
- Reduced eligibility errors by maintaining deep knowledge of program criteria and regulations.
- Improved processing efficiency by identifying issues and recommending solutions.
- Ensured accurate eligibility outcomes leading to increased client satisfaction.
- Resolved discrepancies in applications by verifying financial and personal information, ensuring accurate eligibility determinations.
Eligibility Specialist I
2 Years- Evaluated financial information including income, assets, and expenses to determine program eligibility.
- Guided clients in completing forms and gathering documentation to facilitate program eligibility determination.
- Assisted clients in completing forms and gathering documentation for program determination.
- Streamlined case management workflows, enhancing overall processing efficiency.
- Reviewed applications for various aid programs, ensuring precise qualification decisions for applicants.
Education
Medical Assistant
Academic Diploma
Skills
Epic
Insurance Verification
Patient Eligibility Standards
Eligibility systems
Documentation readiness
Patient intake
Bilingual: English & Spanish
Customer Service & Communication
Compassionate
Patient
Teamworker
Responsible
Problem-solving
Empathy
Adaptability
Attention to detail
Timeline
ED Registrar
Cooper University Hospital
07.2025 - CurrentRead More
ED Navigator
Cooper University Hospital
07.2024 - 03.2025Read More
Eligibility Specialist II
Savista
10.2023 - 07.2024Read More
Eligibility Specialist I
Savista
08.2021 - 08.2023Read More
Harris Business School
Medical Assistant
Read More
CCCOEO Youth Program
Academic Diploma
Read More