Ana Cruz
Hartford,CT
Summary
Compassionate healthcare professional skilled in patient care coordination and clinical documentation. Experienced in managing clinic operations and fostering positive patient interactions to enhance overall care quality and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Connecticut Children’s
Hartford, CT
09.2025 - Current
- Assisted in patient intake and registration processes to ensure smooth workflow.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Managed patient scheduling and follow-up appointments to optimize clinic efficiency.
- Documented patient medical histories accurately for effective treatment planning.
- Managed patient check-in and check-out processes to ensure efficient clinic operations.
- Responded to phone calls, providing accurate information and assistance to callers.
- Provided compassionate care to pediatric patients, enhancing their comfort during visits.
- Collaborated with multidisciplinary teams to improve patient outcomes and service delivery.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Improved clinical workflow with introduction of electronic health records system.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Executed Spanish translation of medical documents to ensure clear communication with patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
Medical Assistant
Go Health Urgent Care
Enfield, CT
10.2025 - 11.2025
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted in patient intake and registration processes to ensure smooth workflow.
- Managed patient scheduling and follow-up appointments to optimize clinic efficiency.
- Provided compassionate care to pediatric patients, enhancing their comfort during visits.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Documented patient medical histories accurately for effective treatment planning.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved clinical workflow with introduction of electronic health records system.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated appointment scheduling for radiology services across multiple offices.
- Oversaw the organization and restocking of essential supplies in rooms and office spaces.
Medical Assistant
Hartford Healthcare Specialty Group
Manchester, CT
05.2022 - 09.2025
- Educated patients and families on health management strategies, fostering understanding and adherence.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Documented patient medical histories accurately for effective treatment planning.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved clinical workflow with introduction of electronic health records system.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated comprehensive training programs for all new employees.
- Performed precise sterile technique protocols to uphold hygiene and safety standards.
- Delivered comprehensive instruction on sterile technique to ensure adherence to best practices in clinical settings.
- Traveled to various company sites to strengthen interdepartmental relationships.
Medical Assistant
Ob/Gyn Assoc
Manchester, CT
05.2021 - 05.2022
- Administered vaccinations and medications under supervision, ensuring compliance with protocols.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Measured patient spirometry.
- Collaborated with multidisciplinary teams to improve patient outcomes and service delivery.
- Coordinated inventory assessments and placed orders for essential office supplies.
- Managed the digitization of paperwork, ensuring accurate and organized electronic records.
- Validated pregnancy binders to support accurate record-keeping and patient care.
- Achieved timely scheduling of laboratory tests and annual health evaluations for patients. Improved patient experience through efficient appointment management. Enhanced operational efficiency by streamlining lab coordination processes.
- Executed Spanish translation of medical documents to ensure clear communication with patients.
- Managed incoming and outgoing fax communications efficiently.
- Implemented rigorous quality control protocols to maintain operational excellence.
- Directed surgical center operations, coordinating staff and resources to optimize patient outcomes.
- Assembled detailed surgical folders containing patient information and procedural checklists for surgery day.
- Coordinated setup of surgery center facilities to ensure efficient surgical procedures.
- Created patient labels to ensure accurate identification and efficient processing.
- Performed non-stress tests to monitor fetal well-being during pregnancy.
Medical Assistant
Mt. Sinai Hospital
Hartford, CT
09.2018 - 09.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Collaborated with medical provider to execute cystoscopy and Botox treatment protocols effectively.
- Executed check-in and check-out procedures to ensure accurate tracking of personnel or assets.
- Facilitated timely organization of medical supplies upon arrival to ensure uninterrupted healthcare services.
- Monitored adherence to HIPAA laws to safeguard sensitive health information.
- Performed comprehensive daily PCOT testing on machines, identifying potential issues and ensuring reliability.
Work Study Student
American Institute
West Hartford, CT
02.2018 - 08.2019
- Assisted in organizing student resources and materials to enhance academic support services.
- Facilitated communication between students and faculty to improve service delivery.
- Managed scheduling for study sessions, ensuring efficient use of space and resources.
- Conducted peer tutoring sessions, fostering collaborative learning among students.
- Streamlined administrative tasks, improving workflow efficiency within the office environment.
- Worked effectively in fast-paced environments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Cashier
Sol Del Borinque Bakery
Manchester, CT
02.2018 - 07.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, fostering a welcoming atmosphere for all patrons.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the bakery.
- Developed strong relationships with regular customers, contributing to repeat business and community engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Ensured accuracy of customer orders through meticulous verification processes.
- Facilitated customer engagement by offering complimentary tastings of food and desserts.
Sales Associate
Christmas Tree Shops
Manchester, CT
05.2013 - 10.2016
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Trained new associates on customer service protocols and store policies to uphold brand standards.
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Resolved customer complaints efficiently, enhancing satisfaction and fostering repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
CMA - Medical Assisting
American Institute
West Hartford, CT05-2018
High School Diploma -
Hartford Public High School
Hartford, CT06-2016
Skills
- HIPAA compliance
- Customer service
- EMR / EHR
- Direct patient care
- Patient-focused care
- Data entry
- Reliable team player
- Compassionate
- CPR
- Professionalism and ethics
- Maintaining confidentiality
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Fluent in English and Spanish
- Adaptable
- Valid CT driver's license
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Medical Assistant
Go Health Urgent Care
10.2025 - 11.2025
Medical Assistant
Connecticut Children’s
09.2025 - Current
Medical Assistant
Hartford Healthcare Specialty Group
05.2022 - 09.2025
Medical Assistant
Ob/Gyn Assoc
05.2021 - 05.2022
Medical Assistant
Mt. Sinai Hospital
09.2018 - 09.2019
Work Study Student
American Institute
02.2018 - 08.2019
Cashier
Sol Del Borinque Bakery
02.2018 - 07.2018
Sales Associate
Christmas Tree Shops
05.2013 - 10.2016
CMA - Medical Assisting
American Institute
High School Diploma -
Hartford Public High School