Summary
Overview
Work History
Education
Skills
Certification
References
Languages
References
Timeline
Generic

Ana D. Campos

Cicero

Summary

Dynamic bilingual professional with extensive experience in medical interpreting and debt collection strategies at Dovenmuehle Mortgage Inc. Proven ability in crisis intervention and customer relationship management, consistently exceeding performance goals. Adept at facilitating communication and providing financial counseling, ensuring clients receive optimal support and understanding.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Bilingual Collections Counselor I

Dovenmuehle Mortgage Inc
07.2024 - Current
  • Call center environment, answering high volume inbound calls pertaining homeowner’s mortgage; while focusing on collecting.
  • Act as consultant, bringing options to cure debt on account, provide options when financial means are not available.
  • Outbound dialing as needed, following FDCPA.
  • Responsible to adhere with monthly goals and performance.

Patient Relations Spanish Interpreter – VRI Remote

AMN Language Services
01.2023 - 05.2024
  • Responsible for conducting accurate medical and general interpreting for patient care staff, patients, their families, and visitors through the appropriate interpreter technique training have the ability to facilitate a two-person conversation in a triadic relationship.
  • Cultural consultant to staff, assesses and monitors the patients understanding of the information conveyed and keeps medical staff informed as to the level of understanding from English to Spanish.

Patient Relations Spanish Interpreter – VRI Remote/In Person

Aurora Advocate Health
Kenosha
07.2022 - 12.2023
  • Responsible for conducting accurate medical and general interpreting for patient care staff, patients, their families, and visitors through the appropriate interpreter technique training have the ability to facilitate a two-person conversation in a triadic relationship.
  • Cultural consultant to staff, assesses and monitors the patients understanding of the information conveyed and keeps medical staff informed as to the level of understanding from English to Spanish.
  • Equipment Ambassador – Part of the team which audits on site VRIs ensuring updates are up to date, as well as setting up new devices on site per business needs.

Patient Relations Spanish Interpreter

Northwestern Memorial Hospital
Chicago
08.2021 - 07.2022
  • Responsible for conducting accurate medical and general interpreting for patient care staff, patients, their families, and visitors through the appropriate interpreter technique training have the ability to facilitate a two-person conversation in a triadic relationship.
  • Cultural consultant to staff, assesses and monitors the patients understanding of the information conveyed and keeps medical staff informed as to the level of understanding from English to Spanish.

Patient Relations Spanish Interpreter

Sinai Chicago
Chicago
05.2020 - 08.2021
  • Responsible for conducting accurate medical and general interpreting for patient care staff, patients, their families, and visitors through the appropriate interpreter technique training have the ability to facilitate a two-person conversation in a triadic relationship.
  • Cultural consultant to staff, assesses and monitors the patients understanding of the information conveyed and keeps medical staff informed as to the level of understanding from English to Spanish.

Team Lead - Supervisor

nThrive
Downers Grove
07.2016 - 04.2020
  • Supervisor of 14 agents.
  • Call center environment inbound and outbound dialing.
  • Medical billing and collections.
  • Monitoring metrics to drive productive as a team as well as individual agent.
  • Manage payroll as well as paid time off and scheduling.
  • Direct contact with clients for account research and review of accounts.
  • In charge of individual performance and development of agents.
  • Started on the phone as an agent was promoted within 2 years to management role.

Customer Account Executive 1 – Billing

Comcast
Tinley Park
11.2013 - 07.2016
  • Call center environment assists clients with concerns pertaining statement, trouble shooting, credit adjustments when applicable.
  • Monitoring accounts to ensure they are receiving the best possible services that the company can provide, while showing empathy and giving outstanding customer service, paying close attention to details.
  • 100-110 calls daily.

Dispatch Center- CSR

Superior Ambulance
Elmhurst
04.2012 - 02.2013
  • Take calls from different facilities, closely monitor them assuring the right ambulance was assigned.
  • Each facility has a protocol and needs different care, schedule appointments for patients and/or facilities as needed; averaged 125 calls per day.

Floating Manager/ Loan Creator

Midwest Title Loans
Cicero
01.2007 - 03.2012
  • Responsible for the daily operations creating loans, cash handling, collection calls, direct care for customer's needs, questions, or concerns.
  • When required, travel around the locations making sure requirements is met by employees while also training new hires; putting the customers’ needs as a priority because they are the company's best interest.

Education

National Medical Interpreting Certification -

Heartland Alliance: Cross Cultural Interpreting Services/MITIO
Chicago, IL
02.2020

Curie Metropolitan High School - Graphic Arts Major

Curie Metropolitan High School
Chicago, IL
01.2006

Skills

  • Case management
  • Crisis intervention
  • Debt collection strategies
  • Medical interpreting
  • Financial counseling
  • Customer relationship management

Certification

CHI – Certified Healthcare Interpreter, 01/31/24

References

Available upon request.

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bilingual Collections Counselor I

Dovenmuehle Mortgage Inc
07.2024 - Current

Patient Relations Spanish Interpreter – VRI Remote

AMN Language Services
01.2023 - 05.2024

Patient Relations Spanish Interpreter – VRI Remote/In Person

Aurora Advocate Health
07.2022 - 12.2023

Patient Relations Spanish Interpreter

Northwestern Memorial Hospital
08.2021 - 07.2022

Patient Relations Spanish Interpreter

Sinai Chicago
05.2020 - 08.2021

Team Lead - Supervisor

nThrive
07.2016 - 04.2020

Customer Account Executive 1 – Billing

Comcast
11.2013 - 07.2016

Dispatch Center- CSR

Superior Ambulance
04.2012 - 02.2013

Floating Manager/ Loan Creator

Midwest Title Loans
01.2007 - 03.2012

National Medical Interpreting Certification -

Heartland Alliance: Cross Cultural Interpreting Services/MITIO

Curie Metropolitan High School - Graphic Arts Major

Curie Metropolitan High School

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