Ana De La Cruz
The Bronx
Summary
Dedicated medical professional with strong expertise in patient care coordination and medical office procedures. Proven ability to enhance operational efficiency and implement effective systems that improve patient experiences.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Essen Medical Associates
The Bronx, NY
04.2021 - Current
- Supervised daily operations and workflow of medical assistants, ensuring compliance with healthcare regulations.
- Coordinated patient scheduling and follow-up appointments to optimize clinic efficiency.
- Trained and mentored new medical assistants in clinical procedures and patient care protocols.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
Patient Care Coordinator
AZ Medical Associates
The Bronx, NY
05.2018 - 02.2021
- Coordinated patient scheduling and ensured timely communication with healthcare providers.
- Managed patient intake process, verifying insurance and collecting necessary documentation.
- Developed and maintained relationships with patients to enhance overall satisfaction and engagement.
- Implemented electronic health record systems to streamline patient information accessibility.
Medical Receptionist
Heart Vein NYC
The Bronx, NY
01.2017 - 03.2018
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated insurance verification processes, ensuring accurate patient coverage and minimizing claim denials.
- Coordinated communication between medical staff and patients, enhancing overall service delivery.
- Trained new reception staff on office protocols and patient management systems for operational efficiency.
Medical Assistant
Medalliance Medical Health Services
The Bronx, NY
11.2013 - 08.2016
- Assisted in patient intake and documentation processes, ensuring accurate record-keeping.
- Educated patients on treatment plans and medication usage, enhancing adherence and understanding.
- Implemented office procedures that improved operational efficiency within the practice environment.
- Trained new staff on clinical protocols and office software, fostering a supportive learning atmosphere.
Education
Graduate Certificate - Electrical Engineering
Lincoln Technical Institute
New Jersey11-2023
High School Diploma -
Community School For Social Justice
The Bronx, NY06-2009
Skills
- Medical office procedures
- Medical receptionist experience
- Healthcare industry
- Front desk operations
- Office administration
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Essen Medical Associates
04.2021 - Current
Patient Care Coordinator
AZ Medical Associates
05.2018 - 02.2021
Medical Receptionist
Heart Vein NYC
01.2017 - 03.2018
Medical Assistant
Medalliance Medical Health Services
11.2013 - 08.2016
Graduate Certificate - Electrical Engineering
Lincoln Technical Institute
High School Diploma -
Community School For Social Justice