ANA DEL CARMEN GOMEZ
Palmdale,CA
Summary
With over a decade of experience in the medical field, I have had the privilege of working with both private and non-profit organizations. Throughout my career, I have consistently maintained an excellent reputation for professionalism and have been commended for exceptional customer service and administrative expertise. As a motivated self-starter, I possess strong leadership skills that have allowed effective guidance of teams and achievement of successful outcomes.
Overview
21
21
years of professional experience
Work History
Surgery Coordinator
Gastro Care Institute
04.2023 - 09.2024
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Regularly reviewed surgical schedules to identify potential areas for improvement, making data-driven recommendations to optimize efficiency and patient experience.
- Troubleshot scheduling conflicts or issues promptly, working closely with involved parties to find mutually beneficial solutions quickly.
Surgery Scheduler/Front office
Dr. Erica L. Dickson, DO Inc
12.2020 - 12.2022
- Surgery Scheduling (e.g., surgery, D&C Hysteroscopy, BTL procedures), Coordinate Surgical Procedures, Coordinate schedule, Scheduling appointment
Surgery Scheduler
La Peer Health System
01.2017 - 06.2020
- Surgery Scheduling (e.g., surgery, Gl procedures, pain procedures), Coordinate Surgical Procedures, Regulate schedule according to procedure, Prepare Surgical schedule, Accurately prepare final surgery schedule, Distribute schedules to appropriate areas and staff, Follow procedure for notification of changes
Patient Service Coordinator
Facey Medical Group
04.2016 - 10.2016
- Responsible for patient check-in, Data entry, collecting co-pay and cash payments, verifying insurance benefits, Responsible for daily operations and patient needs, Answering multi-line telephone calls, Perform administrative duties, Ability to translate from English to Spanish
Patient Services Coordinator Lead
Women's Care of Beverly Hills Group
09.2003 - 10.2015
- Responsible for patient check-in and check-out, Data entry, collecting co-pay and cash payments, verifying insurance benefits, Filing patient records and preparing charts for Medical Records Request, Responsible for daily operations and patient needs, Arrange referrals to Imaging Centers and or other referrals as needed, Answering multi-line telephone calls, Coordinate Doctor's daily agenda and provide patients medical status, Provide health education and counseling, Perform administrative duties, Ability to translate from English to Spanish
Education
Van Nuys Performing Arts High School
Los Angeles City College
Bryman College Administrative Certificate
Experior Software, Casetabs Program, HST Pathways, URO Navigation System, MS Word, Excel and Outlook -
Skills
- Proficient in medical terminology and Insurance verification
- Great communication skills, Fluent in Spanish (Written and Spoken)
- Ability to multitask and handling heavy Patient flow
- Mammograms/ Imaging Authorizations
- Patient Intake/Patient Check Out
- Call in Prescriptions
- EMR (Intergy)
- Ability to handle heavy volume of calls
- HIPAA Compliance
- Patient coordination
- Patient check-in
- Office Administration
- Insurance Verification
- Procedure Preparation
References
- Elizabeth Silva, Assistant Team Lead, 310-867-3353
- Maribel Ruiz, Medical Assistant/Front office Lead, 323-828-7564
- Melody Sterling, Patient Service Assistant 661-802-1291
Timeline
Surgery Coordinator
Gastro Care Institute
04.2023 - 09.2024
Surgery Scheduler/Front office
Dr. Erica L. Dickson, DO Inc
12.2020 - 12.2022
Surgery Scheduler
La Peer Health System
01.2017 - 06.2020
Patient Service Coordinator
Facey Medical Group
04.2016 - 10.2016
Patient Services Coordinator Lead
Women's Care of Beverly Hills Group
09.2003 - 10.2015
Los Angeles City College
Bryman College Administrative Certificate
Experior Software, Casetabs Program, HST Pathways, URO Navigation System, MS Word, Excel and Outlook -
Van Nuys Performing Arts High School
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